Job description

The Client Billing Specialist works directly with clients and customers to ensure the accuracy and integrity of invoices, timely follow-up and collection of open invoices, provide direction on client portal accounts, and ensure timely distribution of invoices and client transaction reporting.

What we offer:

• Competitive Pay and Benefits Package
• Health, Life, Dental, and Vision Insurance
• 401k with matching
• PTO

Responsibilities - Client Billing Specialist:

• Acts as subject matter expert for assigned clients regarding invoicing, billing, contract terms, client portal, and pricing.
• Validates client statements, client invoices and bi-weekly open invoice reports prior to distributing timely to clients.
• Responds timely to client invoice inquiries or discrepancies. Escalates disputes to Supervisor, Client Billing.
• Follows up on client and customer balances directly to discuss outstanding balances, overdue balances, and obtain client payments.
• Collaborates with Account Managers to meet with clients on site or virtually for training, policy review, invoicing or any other topic as needed.
• Continually fosters and builds relationships by providing customer service support and expertise to clients.
• Utilizes Open Invoice Report to generate missing employee insurance information by Client by home. Provides updated reports to Swab Team.
• Supports Client onboarding and client maintenance of resident and employee registration information, data uploads, and registration data entry as needed.
• Monitors processes to assure timely and accurate entry of information into Seacoast registration application.
• Utilizes external vendor data for non-PPS clients to register employee’s or patient’s insurance information required for orders and claims submission.
• Partners with the census data specialists to ensure timely downloading, uploading, and flow of client data for accurate invoicing.
• Continually meets or exceeds productivity and quality metrics for Client Billing Specialists.
• Participates in standard operating procedure and training documentation creation and maintenance as needed.
• Remains current with trends, regulatory requirements, and business strategies related to the payer relations and revenue cycle.
• Operates in compliance with all local, state and Federal laws as well as policy and compliance standards.
• All other duties as assigned.

Education and Experience - Client Billing Specialist:

• High School diploma or equivalent required.
• Associate’s Degree in business, information systems, finance, or related field preferred.
• 3+ years-experience in customer relations or client services required; Healthcare service provider setting preferred.
• 3+ years-experience in collections; Business to business preferred.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Skokie, IL 60077: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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