Job description
Overview:
Hours: 25 hours per week between 8:00 a.m. and 5:00 p.m.
USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.
A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.
The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.
USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.
USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.
USU Land Acknowledgment
Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266
The Sorenson Center for Clinical Excellence is seeking a client care representative to serve the Marriage and Family Therapy and Housing and Financial Counseling division. The individual will fulfill clinic reception duties including welcoming and assisting clients by answering phones, scheduling appointments, providing proper paperwork to clients, taking payments from clients, and maintaining medical records. Position may start April 17th.
Hours: 25 hours per week between 8:00 a.m. and 5:00 p.m.
Schedule may be subject to change.
Responsibilities:
- Communicate with caregivers of a diverse client population about healthcare services, appointments, insurance, paperwork and payments needed
- Check-in clients, take payments, and maintain electronic medical records
- Maintain HIPAA training and standards, including maintaining confidentiality of client information
- Schedule rooms in the on-line scheduling system
- Reserve and print parking passes for the clients
- Submit custodial needs and cleanup request
- Meet with clinicians regularly to assess service line needs
- Manage waitlist and clinic evaluation forms
- Respond to phone calls and emails inquiring about services or resources in the community
- Contribute to team effort by communicating actions, irregularities, and continuing needs, including making regular suggestions that improve Sorenson Center process
- Supervise evening reception personnel
- Maintain a safe and clean reception area
- Help with ongoing Behavioral Health Clinic projects with an emphasis on the Marriage and Family Therapy and Housing and Financial Counseling division
- Other duties as assigned
Minimum Qualifications:
- High school diploma or equivalent
- One year of professional experience in a reception or customer service position
- Basic understanding of HIPAA
- Reliable, trustworthy, self-motivated
- Independent Worker
- Excellent spoken and written communication skills
Preferred Qualifications:
- Customer service experience in a healthcare setting
- Prior use of an electronic medical record system
Knowledge, Skills, and Abilities:
- Ability to foster effective working relationships within a team environment
- Skilled with computer programs, including electronic medical record systems
- Excellent critical thinking skills
- Skilled in creative problem solving and proactive in engaging in assigned tasks
- Skilled with basic office equipment, including printers, copiers, and telephone systems
- Good organizational skills and ability to prioritize tasks flexibly, consistent with the needs of the clinic
- Excellent verbal and written communication skills
- Ability to handle sensitive and confidential medical data and personal information
- Ability to work without supervision
- Knowledge of University policies and procedures
- Excellent customer service skills
Along with the online application, please attach:
- Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
- Cover Letter to be typed/pasted at the end of your application
**Document size may not exceed 10 MB.**
Advertised Salary: $14.00 per hour ADA:
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
College/Department Highlights:
The Emma Eccles Jones College of Education and Human Services is home to eight departments and is committed to providing the best learning opportunities and educational research in the state of Utah. Our programs are strengthened by an on-campus elementary laboratory school and five stand-alone centers, including the Sorenson Legacy Foundation Center for Clinical Excellence. The college offers clinical services to the community across the human lifespan and provide students with real-world service and research opportunities.
University Highlights:
Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.
USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.
A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.
The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.
USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.
USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.
USU Land Acknowledgment
Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.
Notice of Non-discrimination
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266
Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266
Mailing address: 5100 Old Main Hill, Logan, Ut 84322
For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:
U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov
U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov
updated 11/2022
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