Job description

Love Client Implementation and Detail Oriented?

Great Communicator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We’re one of the area’s top Business Technology Firms and we’re looking for our next Client Implementation Specialist. We are seeking a motivated person with excellent customer service, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.

You’ll work from our comfortable offices located in Reading, PA and will be responsible engaging the customer after the sale of business technology. You will work with the internal and external customer to organize the implementation of their new technology and make their transition as seamless as possible.

The Client Implementation Specialist Position:

• You will work with sales representatives and logistics team to organize each small deal within the company.
• You’ll own and drive the communication between each department to ensure a seamless implementation.
• You will be responsible to organize delivery, logistics, best training options, networking set-up and supply needs with the internal and external customer.
• You’ll stay up to date with new technology, training and the continuous improvement and advancements Fraser makes as a whole. Investigate and promote improved equipment, processes and methods while keeping the growth of the company and maximizing cost savings at the forefront.
• You will serve as a backup in the event that the project management team becomes inundated with large deals.

About Fraser AIS:

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving small to medium businesses and non-profits in the Eastern and Central PA and Western New Jersey since 1971. Our focus is on taking care of the clients who rely on us for their day-to-day business technology needs AND taking care of our employees; wellness challenges, food days, fun environment – you get the idea. Do the right thing isn’t just a core value it is a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus? Being named as a 2022 PA Best Places to Work is a direct reflection of how we value our employees, both personally and professionally.

As part of our Full-Time staff you’ll enjoy:-

• Competitive pay
• Fun and entertaining work environment (think food, lots of food)
• Comprehensive benefits package
• Paid Time Off
• Company provided training & certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Qualifications, Skills and Experience Required:

• Bachelor’s Degree in related field
• Customer service experience
• Basic knowledge of technology used in conjunction with our equipment including, but not limited to, Microsoft office, Adobe Acrobat, Adobe creative suite, Google docs, Google drive, MAC applications
• Exceptional customer service skills
• Capable of learning new technology applications quickly
• Ability to interact with customers and end users on daily basis in a professional manner
• Able to push, pull, or carry up to 30 pounds occasionally
• Ability to work in an office setting with minimal distractions
• Must have valid driver’s license

Job Type: Full-time

Pay: $38,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Reading, PA 19607: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your personal email address?

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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