Job description

AgouraGrowth is a fast-growing advertising & consulting agency servicing 120+ Financial Advisors across the U.S. and Canada.

We are seeking A-Players to join our rockstar team.

Nick Chopourian, Founder, CEO - 6+ years media buying, sales, copywriting, and marketing experience: Founded and scaled JUMP Media (real estate marketing agency) to $400k ARR in 1 year. Founded and scaled Agoura to $3.3m ARR in 2 years.

*Based in Austin, TX, but this role is 100% remote*

About The Role

We are hiring a client success manager to deliver an awe-inspiring client experience through relationship building, coaching, and creative problem solving. We would like to highlight, this is not merely a client support role. You will be responsible for coaching each client you work with to success.

Agoura's primary function is generating new sales opportunities for Financial Advisors through paid advertising. Your job is to ensure they are maximizing those opportunities - converting as many of those new opportunities into new deals. This means any sales experience / sales coaching experience you may have will be invaluable.

You will be paid a base salary & commissions on every client renewal.

Your Tasks Include, But Aren't Limited To:

• On-boarding and off-boarding calls.
• Managing up to 50 clients at once and building meaningful and lasting relationships with them.
• Doing bi-weekly check-in calls with clients to ensure clients are on track & to provide coaching if necessary.
• Manage the emotions of clients, solve problems, and be innovative.
• Maintain a low "churn rate" with your assigned cohort of clients.
• Communicate with clients via Email and Call.
• Updating task management software and communication with tech support and advertising team.
• Dealing with client fires and handling your own emotions throughout the process.
• Constantly "selling" clients on the process and helping them understand they will see results.

Who This Is For

If you have high-level sales experience or client coaching/success experience with products/services in the $1,500-$15,000+ price range. (We charge high-ticket prices, this is not comparable to supporting a customer who is paying $20/month for a software).

If you see yourself as a "peacemaker" or "mediator" who uses insight and emotional intelligence to defuse stressful situations and reach a positive outcome for both parties. (ie: an unhappy customer).

If you have experience working for a marketing agency, high-ticket info-product, coaching, or software company. Anywhere you've served customers (virtually) who've paid a high price for a product/service delivered mostly online.

If your friends or family view you as the "problem solver." An exceptional listener that gives exceptional advice. You don't get wrapped up in emotions and would rather use logic to find a solution to the problem you're facing.

Customer Support, Meets Sales

Although you'll be communicating with active and paying customers, we still view this as a sales role. The sales process doesn't end once the agreement is signed and the invoice is paid. It's an ongoing pursuit.

Reminding clients why our process works, why we're the best at what we do, and why they should continue their partnership with us.

Not just at onboarding, but throughout the entirety of the relationship & at every touchpoint.

Job Type: Full-time

Pay: $85,000.00 - $122,000.00 per year

Experience level:

• 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Travel requirement:

• No travel

Application Question(s):

• REQUIRED: Please list any sales experience you have. (If any)
• REQUIRED: Please list any client support / client success experience you have. (If any)
• REQUIRED: Please list any experience in the financial services industry. (If any)
• REQUIRED: Where are you working currently? Why do you want to want to leave?
• REQUIRED: Go to Loom.com and record a short video to introduce yourself and explain why you think you'd be a good fit for the role. Paste the link to the video below.

Work Location: Remote

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