Job description
About Us
Committed to making a difference, InDebted was founded to change the world of consumer debt recovery for good. We're disrupting a broken industry and creating a better way for businesses to recover debt - where the customer comes first.
We’re a global, digital first and customer-obsessed team of over 200 people, living and working across 5 key countries.
And we’ve also recently been named the AFR BOSS Best Place to Work! By focusing on the happiness and wellbeing of our people, we’ve created a truly flexible, purpose driven and engaging workplace. We’re all here with one shared vision - to remove barriers to financial freedom for all people.
This role will provide excellent support to our clients to ensure our clients experience great service and resolution of their issues.
What you will do during your day to day?
- Respond to Client Support Emails according to the set response times
- Complete Remittances whilst following the policy and procedures for each client remittance process
- Maintain client files and recall files
- Manage and close client specific reporting
- Sorting of mail
- Interact with clients daily through email and telephone. Strong written and verbal skills are required.
- Manage and respond to clients’ concerns to understand why they are reaching out to us. Be able to acknowledge clients' concerns, clarify the issue, determine the cause of the problem, and fix it.
- Meet and exceed client requirements and deadlines
- Comply with applicable laws, regulations, policies, and procedures. Work with our cross-functional team to improve the experience of our clients.
- Work collaboratively with other departments to reach the department and company goals. You will value unique perspectives and you will encourage your peers to participate to their fullest
- Utilise excellent written and verbal communication skills to interact clearly and concisely with clients with the aim of providing a world-class customer service experience.
About you
- Self-motivated, organized, and resourceful - You should possess critical thinking and problem-solving skills to provide the highest level of service to clients
- A minimum of 2 years Customer/Client Service experience
- Strong organisational skills and the ability to lead a department in the absence of department manager.
- Ability to be discrete and maintain high levels of confidentiality
- Strong support and interaction within the organization and all departments.A high level of proficiency with Slack, Excel, Word, Front and other web-based tools to interact with clients and complete their daily tasks.
- Ability to successfully multitask and interact with clients and other departments within the organisation
- Experience working in a fast-paced team environment
- Familiarity with debt collection regulations in the United States is a plus
( Salary range provided)
Our Benefits
At InDebted, you get a lot more than just a highly rewarding and exciting career, we also offer:
4DWW - Not a compressed working week, but actually work 4 days, be paid for 5
Work wherever - We’re a global team working in flexible locations - choose to work from home, in a co-working space, a bit of both, or see where the role takes you
Employee equity - Access to share options in something big
Flexible paid leave - We offer a trust based leave model - choose when you take leave, how much you take, and what you take it for
Remote Work Stipend - A quarterly budget to spend on the items you need to create a working environment that supports your success and productivity
Uprise - Our EAP Provider supports your physical, social & psychological wellbeing
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
Indebted is also a proud 2022 Circle Back Initiative Global Employer and we commit to respond to every applicant.
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