Squirrel Hill Health Center (SHHC), a dynamic and growing Federally Qualified Health Center in Pittsburgh, PA, is seeking a full time Care Navigator. The Care Navigator acts as liaison between referral agencies and providers and Squirrel Hill Health Center providers. The Care Navigator provides case management services and goal setting directly with patients and links patients with necessary social services.

This position is hybrid, in office and remote.

Responsibilities:

• Educates patients and staff regarding referral process.
• Acts as liaison among patients, agencies, and physicians.
• Obtains release of information to seek necessary records (plan of treatments for rehabilitation services), and ensure proper review and follow-up with physicians.
• Works with Care Navigation team to provide case management services to patients.
• Provides case management to patients with specific conditions that may benefit from additional case management services and maintains tracking of patients enrolled in program.
• Provides case management services to assigned patient panels.
• Maintains confidentiality and is compliant with HIPAA.
• Refers patients for necessary social services.
• Maintains relationship with social service organizations and agency partners.
• Documents all patient coordination and meetings in EHR.
• Coordinates insurance company authorizations and referrals with Care Navigation Team.

Qualifications:

• COVID vaccine, Bivalent booster, and flu vaccine required.
• Bachelor's degree required, MSW, strongly preferred
• Commitment to connecting a diverse group of patients to community resources Knowledge of area social service networks, health insurance issues, and an interest in immigrant and refugee populations.
• Medical terminology, ICD-10 and CPT coding knowledge preferred.
• Excellent communication, computer, and organizational skills; and a strong mission orientation
• Collaborative team player
• Second language a plus, Spanish preferred

Benefits Offered:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• 403B retirement
• PTO
• 8 Paid Holidays

EOE AA M/F/Vet/Disability

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