Job Objective:

This position works under the direction of the Stroke Program Manager to support the needs and operations of the Stroke Program. The Clinical Coordinator is responsible for oversight and coordination of clinical care provided to patients in the program during the hospital stay and up to 90 days upon discharge. Utilizes the Stroke Program's electronic database to collect and track patient data concurrently and retrospectively to support quality and performance improvement endeavors. Assists and supports routine and special functions of the Stroke Program, as needed.

Duties and Responsibilities :

A. Oversight and Coordination of Patient Care

• Maintains the current list of active patients in the program via the electronic database . Conducts concurrent review of patients within the program through their hospital stay, reviewing plan of care for compliance with standards and clinical practice guidelines.
• Identifies variations or gaps in care and communicates deficiencies to involved care providers to ensure compliance with standards.
• Assists and participates in the coordination of patient care, performs patient assessments and nursing interventions as needed, communicates with members of the care team as needed to ensure continuum of Performs psychosocial support with patients and families, as needed.
• Review medical records and other source documents to collect clinical data of patients in the stroke program according to the specifications and guidelines of the applicable data element. Any fall-outs must be discussed with the Stroke Program Manager and respective ED Leadership and dedicated stroke unit's leaders.
• Keeps Stroke Program Manager and Data Coordinator informed of patient status and reports any unusual or trending variances to support active and timely performance improvement. Assists the Stroke Program Manager with concurrent review and the coordination patient care within the program as necessary.
• Performs and documents patient education and goal setting as per the program's current Oversees and evaluates education process concurrently to ensure compliance with standards.
• Attends Code Stroke events in the hospital and acts as a resource and support during the process to ensure timely assessments, interventions, and standards of care are met. Ensures established specific order sets are utilized on patient diagnosis and

B. Collect and Track Patient Data

• Assists with collection of stroke data and entry into the electronic database(s) to include data required by regulatory agencies and data used for internal program monitoring and process improvement. Includes participation in data analysis and processes to ensure data validity and integrity.

• Responsible to remain up-to-date with data definitions as related to abstraction of the
• Perform timely call-back surveys for patients discharged from the program and enter responses into the electronic database. Perform education reinforcement as needed and referral of concerns or complaints to the appropriate party. Call-backs completed 1 to 2 days upon discharge, in 30 days, and 90 days on patients requiring MS

C. Assist and Support Routine and Special Functions

• Works collaboratively with team members as required during review of the medical record .
• Review any potential fall-outs with identified staff and provide real-time re-
• Documents fall-out and staff
• Assists with regulatory survey preparations
• Completes required continuous training and education, including department specific requirements
• May assist in performance improvement or special projects, as needed

D. Confidentiality

• Protects the confidentiality of the medical record as mandated by law, professional standards, and the hospital's policies
• Refrains from disclosing confidential information acquired in the course of work, except when authorized and unless legally obligated to do so
• Refrains from using or appearing to use confidential information acquired in the course of work for unethical or illegal advantage either personally or through third parties
• Follows Administrative policies on Confidentiality and Privacy Practices
  

Non-Essential Duties:

• Other duties as assigned by the Stroke Program Manager
  

Knowledge, Skills and Abilities:

Knowledge

• Medical Terminology and stroke care knowledge strongly

Skills

• Strong communication skills to include group presentations .
• Skill and ability to follow the established AVH Standards of
• Computer skills to include data entry and basic knowledge of MS Office Professional (Outlook, Access, Excel , PowerPoint, and Word).
• Familiarity with chart audits and navigation,

Abilities

• Critical thinking and problem solving
• Ability to organize information, people, and
• Ability to function independently with minimal
• Ability to work collaboratively with and through
• Ability to
  

AVH Values: All AVH employees will effectively demonstrate these values:

• Patients Come First - We listen actively and communicate with our patients and families, placing safety as a top priority .
• Accountability & Ownership - We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork -We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty- We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence - We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation - Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient's experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion -We have genuine empathy, show kindness, and encourage and advocate for each other.
  

Education and Experience:

Education

• Associate's Degree in Nursing or BSN required; Advanced Practice NP or Clinical Nurse Specialist preferred.

Experience

• Minimum of two years Emergency Room or Intensive Care Experience
• Medical Terminology and stroke care knowledge strongly
  

Required Licensure and/or Certifications :

• CPR
• California Registered Nurse
  

AVH Conduct/Compliance Expectations:

• Ability to adhere with AVH Attendance and Punctuality Policy
• Ability to adhere with AVH Leaves of Absence Policy

• Ability to adhere with AVH Paid Time Off (PTO) Policy
• Ability to adhere to the department dress code
• Ability to organize work and establish priorities
• Ability to expand on own initiative in performance of duties
• Skill and ability to follow the telephone etiquette/standards
• Ability to function effectively under pressure and meet time parameters
• Ability to communicate effectively while maintaining good working relationships with co workers, managers and other hospital staff
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to interpret and function under hospital and department policies and procedures
• Conforms with required and appropriate accreditation and regulatory requirements
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to participate effectively in department and hospital staff education
• Display a willingness to work as a team player
• Ability to give and support the highest level of patien/customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVH Board of Directors
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct
  

Physical Requirements and Working Conditions:

• Work is often performed under stressful, emotional and physical conditions for the office environment
• Work is performed both in an office and nursing unit environment
• Must be able to make walking rounds and conduct record reviews and/or speak with patien/family as needed throughout the hospital
• Possible lifting of computer equipment
• In emergency situations may be asked to assist with patient care including lifting, transporting, CPR, assessments and coordination of care.
  

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Education

• Associate's Degree in Nursing or BSN required

Experience

• Minimum of two years Emergency Room or Intensive Care Experience
  

Required Licensure and/or Certifications :

• CPR
• California Registered Nurse