Job description

San Mateo County Health's Behavioral Health and Recovery Services Division is seeking well-qualified individuals for the position of Clinical Services Manager I/II - Behavioral Health Adult & Older Adult Services.

The position will be working with Adult Temporary Conservatorship, Assisted Outpatient Treatment, CARE Court, Forensic Mental Health Services and Special Projects. In this role, the individual will plan, coordinate, implement and oversee comprehensive countywide forensic mental health, temporary conservatorship, assisted outpatient treatment, and CARE Court programs, including both county-operated and contracted field-based outpatient services. These services may include, but are not limited to, outreach and engagement, individual assessments, court petitions, care/treatment planning, court-ordered client status update reports, intensive case management, crisis intervention services, full-service partnership, care coordination, related community psychosocial rehabilitation, wellness, and recovery services for adults and older adults with serious mental illness. This position will also partner with other county agencies and the courts to coordinate and implement post-booking jail diversion, community re-entry, assisted outpatient treatment petitions temporary conservatorship investigations and recommendations, and CARE Court evaluations, care plans, and client status update reporting.

This individual will also act as BHRS project manager and liaison for the Cordilleras campus construction project. During the multi-year construction project, this individual will meet regularly with the PDU, construction contractor and architects to review progress, coordinate construction-related activities and communication with existing facilities/programs on the construction site, and keep BHRS leadership apprised of key milestones and issues.

This individual will recommend, develop and implement goals, objectives, policies and procedures related to assigned programs; provide leadership and coordinate with community groups, public and private agencies, mental health consumers, and family members to plan, implement, and evaluate programs; maintain an effective working relationship with a variety of public and private organizations, including other County departments and agencies, advocacy groups, contracted service providers, and peer organizations; consult with other managers on relevant program issues; develop alternative strategies for dealing with community mental health needs and assist in the implementation of solutions as necessary; contribute to Request for Proposal Development, draft contract scopes of service, and participate in selection, monitoring and oversight of contracted service providers; prepare, administer and monitor the program budget to ensure the accomplishment of program and service objectives within budget restrictions; conduct targeted focus groups with clients, family members, service providers, and other relevant stakeholders at least annually to obtain feedback/input on needs/gaps in assigned program and service areas; provide highly complex staff support to senior level management, related commissions and advisory boards on program issues within assigned area of specialization; and select, supervise, train and evaluate clinical, professional, paraprofessional, technical and clerical subordinates.

The ideal candidate for this position will:

• Be experienced in providing leadership and participating in planning and implementing organizational change, and operational and performance improvement that is supported by best, promising and community supported practices
• Have knowledge of system of care issues as they relate to adult and older adult mental health services
• Be adept at developing relationships with diverse community members and community service providers to reach shared goals and foster engagement
• Have a dedication to creating and supporting culturally responsive services provided by a culturally diverse workforce
• Be experienced in developing and managing comprehensive, multi-disciplinary, multicultural mental health programs that have countywide impact
• Possess a strong knowledge of trauma-informed wellness and recovery practices for integration of mental health services, substance use treatment and primary care
• Have experience developing and implementing program goals, objectives, policies and priorities; conducting or participating in the preparation and negotiation of requests for proposals and contracts with outside vendors, consultants or organizations; and administering and monitoring the program budget and performance outcomes
• Possess strong oral and written communication skills, analytical capability and data analysis skills.
• Have experience in project management of large mental health facility construction or renovation projects
• Have experience working in forensic mental health programs in a State or County mental health system

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Licensure/Certification: Requires possession of a clinical license in psychology, social work, nursing, marriage and family therapy or the equivalent.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Clinical Services Manager I – Mental Health: Two years of experience in a mental health or related health services program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination, of which at least one year included responsible supervisory experience.

Clinical Services Manager II – Mental Health: Three years of increasingly responsible experience in a mental health or related health services program, including at least two years of significant responsibility for one or more of the following: program and budget development, funding, utilization, coordination of community resources or program evaluation.

Knowledge of:

• Principles and practices of public administration, and program management, including planning, implementation, evaluation and reporting.
• Principles and methods of community mental health services, including current trends in education, research, treatment, prevention and related issues.
• Laws, codes and regulations governing community mental health care and knowledge of County, state and federal legislative developments applicable to contemporary mental health issues.
• Organizational, personnel and fiscal management within a multi-faceted, community-based program setting.
• Community resources and public/private services and funding sources.

Skill/Ability to:

• Identify and analyze complex community mental health issues and problems.
• Plan, organize, and coordinate programs and services on a comprehensive, county-wide level to meet community needs.
• Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
• Apply principles and techniques of community organization.
• Speak effectively to diverse audiences, including clinical, professional, civic and citizen groups.
• Maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.
• Prepare complex and detailed written reports, program policies, procedures and contracts.
• Train staff and coordinate activities of contractors, volunteer groups and staff.

Application/Examination

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.orgto apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

~TENTATIVE RECRUITMENT SCHEDULE~
Final Filing Date: Tuesday, January 3, 2023 11:59 PM PST
Application Screening: January 5, 2023
Panel Interviews: January 16 and/or 17, 2023

Job Type: Full-time

Pay: $122,491.20 - $177,236.80 per year

Schedule:

• 5x8
• Monday to Friday
• On call

Work Location: One location

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