Job description

Holcomb Behavioral Health System is seeking to hire a Clinical Support Services Specialist (Administrative Assistant)

Position Type: Full-time

Schedule: Monday thru Friday 8:30am-5pm (30 minute lunch break)

Location: Exton, PA

The Clinical Support Services (CSS) Department of a large behavioral health agency in Exton, PA, is seeking administrative staff to receive intake calls for several mental health outpatient offices in our region, process referrals, verify insurance, obtain authorizations, schedule appointments and assist with other administrative duties as needed.

This position has the responsibility to work cooperatively with other administrative and clinical staff members to manage client communication and needs, whether on the phone or in person. This position ensures that all referrals are processed quickly and efficiently and that appointment scheduling is efficient and accurate.

We are seeking individuals will provide excellent customer service and are passionate about helping others. The CSS role provides a great foundation for those looking to grow in the mental health field.

Responsibilities for position include but are not limited to:

• Responsible for answering the intake line during business hours.
• Responsible for processing all new referrals and securing insurance eligibility verifications.
• Responsible for the transmittal of referral information to the appropriate person or service within the agency.
• Responsible for data entry of all referral information in electronic record.

REQUIREMENTS:

EDUCATION: High School diploma or equivalent

EXPERIENCE: One year experience in medical or behavioral health care office setting or other professional business office setting which includes customer service and data entry.

Required Clearances: Child Abuse clearance, Criminal clearance, and verification that employee is not on any Medicaid/Medicare Exclusion list.

Holcomb offers a generous benefit package to all employees who work a minimum of 30 hours per week. Benefits are available the first day of a new month after completing 30 days of employment. Health insurance, including medical, dental, and vision are included. Paid holidays in addition to earned paid time off, 403(B) with company match, and 1 year salary of life insurance is available as well. Some benefits are available to employees working between 25-29 hours per week.

Holcomb Behavioral Health Systems is an Equal Opportunity Employer! Holcomb personnel policies, procedures and practices prohibit discrimination on the basis of race, color, religion, creed, handicap, ancestry, national origin, age, gender, sexual orientation, veteran status or any other protected class. Employment opportunities shall be made available for qualified handicapped applicants and reasonable accommodation shall be made to meet the physical or mental limitations of qualified applicants or employees.

Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Have you previously worked for Chimes/Holcomb or any of its affiliates?

Education:

• High school or equivalent (Required)

Experience:

• Medical office/Similar setting: 1 year (Required)

Work Location: In person

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