Job description
About the Role
The Collections Specialist I is responsible for ensuring that all assigned customer accounts are current and within their payment terms, working through discrepancies, and communicating effectively with internal and external contacts pertaining to accounts.
What the Candidate Will Do
- Responsible for assigned daily internal worklist coding and notation for management team’s metrics and identification of customers needing escalated intervention.
- Run and format daily queries using company specific software to show productivity increase/decrease on customer’s aging account
- Provide weekly account balance spreadsheet and any needed information to customer as well as operations team
- Research short paid invoices at length utilizing multiple financial applications to identify billing and process discrepancies
- Discuss errors/discrepancies with billing and operations departments to form corrective action plans
- Notify internal departments of contractual collection/billing processes once identified
- Liaison between assigned customers and internal departments to resolve billing issues and process conflicts
- Ensure all work performed on customer’s accounts are notated daily and updated in financial system for management to review if needed
Basic Qualifications
- High school diploma or GED equivalent
- 0-1 years of experience, Entry level
Preferred Qualifications
- At least 1 year in Finance A/R
- Previous transportation/logistics office experience a plus
- Experience in business to business collections a plus
About Uber Freight
Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.
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