Job description

Collector

As a collector, you’re the person we trust to preserve SCCU’s assets. It’s your job to assist the Collections Officer in controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral.

You’re probably a good fit if:

· Your friends often tell you to “stop looking so angry” – but that’s just your normal face.

· Organization is your love language – you love keeping accounts current, paperwork is your friend, and you love reporting.

· You take pride in knowing the ins and outs of how things work. Freddie Mac requirements? Check. Attorney foreclosure requests? Check. Bankruptcy? You get the idea.

About you:

· Even though it’s your job to be tough, your soft heart allows you to treat our members with kindness and respect.

· You aren’t worried about confrontation or conflict – you just want everything in its right place.

· Your attention to detail is out-of-this-world. Seriously, you love the nitty gritty and accuracy. And multi-tasking? Meh. We’ll need to find something more challenging than that to make you sweat.

What you’ll do:

• Provide required contact on accounts 40 or more days past due. Take action when needed to bring account current, find solutions between the member and Credit Union, and take steps to recover collateral or monies owed.
• Conduct all legal paperwork which may include Notice of Right to Cure Defaults, Money or Repossession Judgements, Final Demands, Attorney Foreclosure Requests, Garnishment, Bankruptcy, etc.
• Process monthly Freddie Mac reporting.
• Performs other job-related duties as assigned.

Performance Measurements:

• Be detailed oriented, emphasize accuracy. highly organized, with the ability to switch from one task to another repeatedly and still meet production requirements.
• Possess a thorough knowledge of the department's activities in order to competently respond to member inquiries referencing loan or servicing related issues
• To perform collection activity in accordance with Credit Union Requirements, all relevant regulations, utilizing techniques that result in the resolution of the delinquency, documenting such effort in the collection queue.
• 60-day delinquency not to exceed 1% of portfolio.
• To maintain a professional, courteous, and friendly atmosphere for members and co-workers. Must understand the importance of using the member's name during the transaction and expressing gratitude for his/her business.

Your experience:

• Experience: One to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves extensive personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication

Benefits:

• Join a top-tier employer: SCCU is a 2023 certified Great Place to Work
• Medical, dental, vision, & life insurance coverage with 24/7 access to virtual medical care
• PTO + floating holidays (even one for your birthday!)
• 401k matching PLUS a pension
• Employer-paid short-term disability
• Loan rate discounts
• Bonus opportunities 2x/year
• Monthly award recognition based on peer nominations
• Opportunities to participate in charitable events and give back to the community

Superior Choice Credit Union is your friendly local financial institution, serving communities for the past 91 years. Recently certified as a Great Place to Work, SCCU gleefully employs 170+ team members, dedicated to providing superior service to over 40,000 credit union members across 13 branches in the Wisconsin/Minnesota area. Learn more at superiorchoice.com.

Job Type: Full-time

Physical setting:

• Office

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Superior, WI 54880: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• related: 1 year (Preferred)

Work Location: In person

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