At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Brightspeed is looking for a Communications Technician to join our team! As Brightspeed Communications Technician, you will be engaged with performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Additionally, you will be maintaining and repairing outside plant facilities within assigned geographic service areas.

As a Communications Technician, you must be able to respond to after hour call-outs, work overtime, weekends, and holidays as required.

As a Communications Technician your responsibilities will Include:

• Installing, monitoring, maintaining, and repairing all switching and/or non-switched circuit equipment and associated transmission equipment for the provisioning of telecommunication services
• Managing, programming, and installing high-speed data, internet, and voice services in the network
• Working outside as an installation and repair technician and inside as a central office technician
• Programming, installing, and maintaining central office equipment and all peripheral equipment including, but not limited to, digital/analog equipment such as switching, carrier systems, span lines, high-speed internet, ISDN, voice mail systems, span lines, mobile telephone, pager terminals, Hi-Cap, fiber optics, data circuits, and microwave systems
• Analyzing and repairing digital equipment using technical meters such as transmission test sets, volt/ohm meters, oscilloscope, TDR’s, OTDR’s (optical meters), BER testers, laptop computers, frequency meters, error rates, and synchronization meters
• Utilizing a variety of testing equipment to isolate, identify, and analyze equipment trouble and take appropriate maintenance action
• Comprehending and relating complex circuit descriptions of both analog and digital fields
• Understanding flow charts, equipment manuals, technical documentation, and/or computer printouts for the purpose of trouble shooting and maintaining digital and analog systems
• Relating with customers and employees, and other department personnel for the purpose of resolving technical problems
• Advising the Departmental Supervisor of all changes and/or problems on a continuing basis
• Performing service orders, trouble resolution, provisioning, and work order routines
• Operating and maintaining computer systems and support devices; install and test system upgrades
• Responding to emergency service-affecting situations
• Assisting in trouble isolation of network and subscriber loop problems
• Maintaining and correcting records in all related databases
• Observing all safety rules and regulations
• Assisting other technical personnel in their performance of duties when requested
• Performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
• Performing maintenance and repair on outside plant facilities
• Climbing poles, using a shovel and pick to dig up and bury cable, and working in manholes or controlled environmental vaults (CEV). Locate buried telephone cables
• Conveying a positive and professional appearance and demeanor when communicating Brightspeed products and services to our customers
• Actively supporting sales and marketing related activities
• Directing customer facing work and sales referrals
• Performing installation and repair of FTTH products

WHAT IT TAKES TO CATCH OUR EYE:

• Associate degree in electronics, communications or a related field; or the equivalent in training and experience
• Five years of current experience in a central office, related telephony field, or the equivalent in training and experience
• Technical proficiency in order to perform the specific work requirements of the job in the particular location
• Ability to achieve required certifications and to successfully complete any required training or coursework
• Ability to analyze the performance of switching and peripheral data systems and initiate corrective action
• Effective oral and written communication skills, particularly in detailing technical information
• A valid driver’s license, ability to safely operate company vehicles and equipment, and maintain a safe driving record
• Heavy lifting as required (up to 75 lbs.)
• Ability to identify and distinguish audible tones/levels
• Knowledge of transmission and supervision characteristics
• Working knowledge of central office NAP functions
• Working knowledge of PC’s, including basic computer operational tasks
• Ability to work outside in all weather conditions and at various hours of the day/night
• Ability to quickly adapt to new technology/equipment/platforms
• Ability to travel overnight as necessary for business requirements and training
• Ability to safely climb towers, ladders, and/or poles to inspect antennas and transmission lines, as required

BONUS POINTS FOR:

• SONET Fiber Optic transport experience
• Network+, A+, CCNA Certifications
• Certification in CISCO, Microsoft, or other related network/data systems
• Certification or equivalent training in inter-networking technology and LAN/WAN equipment such as Ethernet switches, routers, ATM, frame relay, IP, and routing protocols
• Current experience with NGDLC Systems, GTD-5, Siemens MXU 914A and 914E, or Nortel DMS family switches
• AFC experience. Certification or equivalent training in the maintenance and operation of AFC (DLC), Calix DSL systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel DSL systems
• Installation and configuration of network enabling CPE hardware and software for connection to strategic network services to include frame relay, HiCap, xDSL, and other systems utilized by Brightspeed

#LI-BH1

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice