Job description

Community Based Match Support Specialist
(Statewide)

OUR PURPOSE: To clear the path to a child’s biggest possible future.

Standing Together To Defend Potential: In a world of causes, we make a difference by creating professionally supported, one-to-one Matches for kids 6 to 18 years old, to help realize their full potential.
Big Brothers Big Sisters professionally creates and supports these Matches. Over 500 Matches (Bigs & Littles) get together every week across the Granite State. Research proves that children enrolled in BBBSNH programs are more likely to improve in school and in their relationships with family and friends and are less likely to skip school or use illegal drugs or alcohol. BBBSNH has been recognized as a leader in the non-profit industry and in the national BBBS network; winning the National BBBS both Quality Award Winner in 2015 and Agency of the Year Nominee in 2013. Other awards include Non-Profit of the Year 2019 by Exeter
Hospital. Our mission and reputation attract a very talented pool of employees and our culture helps us retain that talent.

POSITION SUMMARY:

The Community Based Match Support Specialist will work closely with the Programs team. This position is responsible for maintaining contact with matches from their initial match meeting through match closure. A Community Based Match Support Specialists may also be called on to facilitate Volunteer
Trainings in their primary office. This position requires a flexible schedule in order to meet the needs of program participants and may require working occasional evenings. This position reports to the Community Based Match Support Supervisor.

DUTIES & RESPONSIBILITIES:

● Provide friendly, approachable customer service and represent BBBSNH and our mission and a professional and positive manner.

● Use recurring telephone and electronic forms of communications to determine that elements of child safety, positive relationship and youth development indicators, and signs of a sense of affiliation with BBBSNH are present within each match.

● Identify and address real and/or potential problems and barriers in the match as early as possible. This may include providing information, services or referrals to families of youth.

● Effectively utilize online reporting systems and surveys to assess match impact and youth development.

● Effectively document all contacts with program participants.

● Conduct match closure for closing matches including conducing exit interviews by phone or in person if necessary. Assess reasons for match closure and re-match potential.

● Identify and promote re-engagement of volunteers as Bigs, board members and donors in other volunteer capacities.

● Facilitate initial in-person meeting between Bigs, Littles, and Parents/Guardians in your primary office or region. This including reviewing ground rules and expectations in order to lay the foundation for a successful relationship.

● Develop, promote, and implement group match activities to support ongoing volunteer involvement with the child and BBBSNH.

● Assist in the evaluation of program services.

● Attend regional BBBSNH fundraising events.

● Attend statewide BBBSNH fundraising events as required by supervisor, CEO, or designee.

● Facilitate and lead Volunteer Training sessions.

● Promote the mission and excellent customer within and outside the BBBSNH network.

● Additional duties as assigned.

EDUCATION & QUALIFICATIONS:

● Bachelor’s degree required, with a background in youth development and 2+ year’s prior experience preferred.

● Excellent attention to detail, written, organizational and verbal communication skills are essential.

● Ability to lead meetings and presentations, and ability to interface with all levels of staff, external partners, volunteers and clients.

● Must be a proactive, collaborative team player that possess a strong customer service skills.

● Poses the ability to work independently and successfully manage internal and external relationships.

● Communicate effectively, balance multiple demands, and find creative solutions to challenges.

● The ability to evaluate systems and drive positive change.

● A willingness to work evenings and weekends as needed to support fundraising events, match activities and promote the mission of BBBSNH.

● Experience in customer relations with ability to build rapport.

● Highly reliable self-starter; can be counted on to complete assignments.

● Ability to sit or stand for long periods of time as needed. Ability to lift 40 - 50 pounds as needed.

● Access to reliable transportation.

WORK ENVIRONMENT

BBBSNH is proud to offer competitive pay, a generous benefits package, ample vacation days, and a fun office environment where the average tenure for staff is greater than five years. Management believes in helping our staff members learn and grow, offering professional development opportunities whenever applicable. We also believe in the work hard, play hard motto as we plan staff outings where we step away from our day-to-day operations and focus on connecting as a team every other month.
This position will provide support statewide but is based primarily in our Laconia office This position will require occasional travel within the Lakes Region to best meet the needs of our internal and external team members. This position also allows for flexibility in the daily work day and can include remote work, based on excellent job performance. As a member of the BBBSNH team there will be an expectation to participate in some evening and weekend events.

BBBSNH values diversity and inclusion and we are proud to be an Equal Opportunity Employer.

Job Type: Full-time

Pay: $33,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Laconia, NH 03246: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Laconia, NH 03246

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