About The Community Builders

The Community Builders, Inc. (TCB) is an entrepreneurial real estate developer and owner. Our mission is to build and sustain strong communities where all people can thrive. We envision a world with vibrant, safe and inclusive neighborhoods where all people live in healthy homes with equitable access to resources and opportunities to pursue their dreams, and we work to make that vision a reality. Founded in 1964, TCB currently owns/manages 12,000+ units of rental housing across the Northeast, Mid-Atlantic, and Midwest.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership.

Community Life Service Coordination role at TCB

Reporting to the Director of Community Life - Boston, the Community Life Service Coordinator (CLSC) develops and coordinates support services for residents of Back of the Hill Apartments in Jamaica Plain. The CLSC will ensure resident and community success through building and sustaining relationships with residents, property management staff, and local and regional partners, in addition to planning programs and other on-site opportunities for residents, to assist them in achieving their goals in the areas of health & wellness, community engagement, and economic mobility.

A successful leader in this role will have the opportunity to:

• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
• Develop strategic partnerships with local service providers; bring on-site programs to the property and provide referrals to off-site opportunities and services
• Conduct the Community Life Questionnaire annually
• Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes
• Conduct new welcome orientations for new residents
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door knocking
• Use of TCB's data collection and analysis systems, CL Dynamics and Power BI, to document services provided to residents and outcomes achieved
• Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues
• Participate in ongoing professional development, at least 12 hours per year that pertain to the SC position
• Recruit and lead volunteers and interns to assist on the site
• Attend trainings and continue education opportunities offer by the Community Life HUB team
• Attend weekly supervision meetings, and site team meetings
• Keep Community Manager and Hub team appraised of issues affecting residents
• Other duties and responsibilities as requested

Knowledge, Skills and Abilities:

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners
• Experience working with older adults to support their aspirations
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners
• Excellent communication, organization and writing skills
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability to work occasional weekends and evenings is required
• Bilingual English/Spanish speakers highly encouraged to apply

Education & Experience:

• Bachelor’s degree with a focus in social work, human services, public health, or community development
• 2+ years of overall professional experience working with families in housing, healthcare or human services agencies required
• Experience overseeing and managing grants a plus
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs

• Previous experience in affordable housing, and knowledge of HUD regulation a plus.
• Previous engagement, communication and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred
• Experience working with partners and site team members to implement programs and initiatives
• Knowledge of child development, trauma and/or experience working with youth
• Knowledge of Yardi, Property Management databases, Dynamics is a plus.

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