Job description
Community Moderator
4+ Month Contract
Plano, TX
Duties:
Skills:
4+ Month Contract
Plano, TX
Duties:
- Handle day-to-day community moderation of multiple community forums and groups Drive the ProTax Customer Success community strategy to deliver a consistent customer-facing tone & voice.
- Champion the voice of the customer both internally and externally
- Advocate, build and nurture community programs to drive community health through engagement and delivering customer value Identify emerging issues and themes to drive a rapid, coordinated response across product management, marketing and customer success
- Work on multiple projects at a time, using strong communication skills to manage time and expectations appropriately
Skills:
- 3+ years of social media community management experience in B2B, metrics reporting, social listening and social copywriting.
- Experience and understanding of online communication: forums, group chats, social media
- Deep Customer Empathy and a passion for continuously engaging with customers across social and community channels in order to best understand and serve them
- Excellent verbal and written communication skills that allow you to engage professionally, respectfully and clearly with others
- Experience with Khoros Community and Care social and community management tools Curiosity and commitment to testing new ideas and innovating to drive business results Telling a compelling story that is backed by data and experience
- Effective communicator, presenter, and negotiator
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