Under general supervision, performs a variety of technical duties in direct support of the Patrol Division including but not limited to, report taking, case follow up, sex offender registration/verification functions, court order fingerprinting, and feedback survey completion.

The following duties and responsibilities are not all inclusive. Other duties may be assigned.

• Proactively assists with crime prevention and public relations and engagement duties.
• Assist Patrol functions.
  • May be required to respond in emergencies in a support capacity, and may direct traffic at crime and accident scenes.
  • Completes required paperwork, forms, and police reports related to duties, in person, by telephone, and other electronic means.
  • Completes follow up as requested
    • Video collection, canvas neighborhoods for leads, follow-up facilitation, etc.
  • Assist Patrol supervision with completion of victim feedback surveys, verification of case status, and pending follow up requests.

• Perform extra patrol requests and traffic complaint monitoring.
• Assist disabled motorists.
• May deliver files/paperwork, notices and evidence as directed.

• Completes sex offender registration
  • Local and State information collection, report completion, photo collection, and
  • Address, vehicle, and media verifications.
• Report taking:
  • Website reporting review and follow up.
  • Identity theft cases where there is no suspect information,
  • Handles walk in reports and either takes the reports or refers it to patrol,
  • Accepts third-party reports, supplemental reports and statements,
  • Takes lost and found reports (ID, passport, license plate, driver’s license)
• Assist Code Enforcement when necessary to:
  • Enforce code and ordinance infractions,
  • Perform VIN inspections.
  • Reports violations to code enforcement
• Assists with Municipal Court security
• Handles parking complaints
• Deploy, monitor and retrieve the speed trailer as needed.
• Operates a City vehicle, mobile data terminal and police radio in performance of duties.

LIMITATIONS:

Community Services Officers are specially limited and prevented from participating in various aspects of law enforcement duties as follows:

• Crimes in progress
• Fights in progress
• Alarms
• Traffic stops
• Domestic Disturbances
• Noisy parties
• Suspicious persons, vehicles and noises
• Any other call which would constitute a hazard for an unarmed officer.

• The CSO shall immediately call for a sworn officer to take over any assignment he/she is handling, if circumstances indicate a sworn officer is needed.
• The CSO shall obey all traffic laws while on duty and shall not drive with emergency equipment operating on department vehicles. The emergency lights will be used to give warning when assisting in traffic control.
• The CSO shall not be assigned to or become involved in any assignment which requires the use of force.
• The CSO shall assume no police powers except where assignments call for traffic direction, or the issuing of a parking and city ordinance violation
• CSO’s do not have Police arrest powers

JOB QUALIFICATIONS REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of two years of experience involving a high level of public contact working within the area of community services, code enforcement, investigation or customer service.

Education, Certifications and Experience:

Colorado Driver’s License.
CCIC/CBI (Colorado Bureau of Investigations) certification.
Notary Public of the State of Colorado

Working Environment/Physical Activities:

While performing the duties of this job, the employee is regularly required to balance, sit, stand, reach, walk, stoop, kneel, crouch, demonstrate manual dexterity, grasp, talk, hear and see.

• Pressure due to multiple calls and inquiries.
• Subject to many interruptions.
• Subject to varying and unpredictable situations.
• May be exposed to extremes of heat and cold in all weather conditions.
• Subject to hazardous conditions where there is danger to life, body, and/or health.
• Assist with emergency or crisis situations.

Environment exposure to outside elements, with walking, and driving in inclement weather. Exposure to extreme temperatures, vibration, heights, confined spaces and emergency driving.

INTERPERSONAL COMMUNICATIONS:

• Contacts with public and/or employees under stressful or emergency conditions where an immediate service is rendered and explanatory or interpretive information is exchanged, gathered or presented.

DISTINGUISHING CHARACTERISTICS

SUPERVISORY RESPONSIBILITY:

• No supervisory responsibility.

GUIDANCE AND DECISION MAKING:

• Procedures, methods, and techniques to be used are well established with options to be considered well defined. Detailed oral and/or written instructions are normally given during the training period. Duties assigned are repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices. Work product is subject to continual review.