Requisition No: 798200

Agency: Department of Health

Working Title: COMPUTER NETWORK SUPPORT SPECIALIST II - 64054314

Position Number: 64054314

Salary: $1,325.23 - $1,847.58 bi-weekly

Posting Closing Date: 04/13/2023

Thank you for your interest in career opportunities with the Florida Department of Health in Pinellas County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision To be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Your Specific Responsibilities:

This position is responsible for managing all telecommunications for Department of Health locations in Pinellas County.

Responsibilities include:

• Implements moves, adds and changes for VoIP system, including voice mailboxes, auto-attendant messaging, and call routing and coordinates with vendors to address any operational issues.
• Manages cellular device ordering, activation/deactivation, inventory and assignments for staff.
• Supports TB Video Directly Observed Therapy (VDOT) cellular devices and staff access to video repositories.
• Serves as local administrator for Avaya hosted VoIP, Cell Bill Verification System, InTune and cellular provider portal.
• Manages answering service vendor for phone coverage for non-business hours and updates contact information for afterhours issues.
• Coordinates for English/Spanish recordings of special system greetings, messages on hold, and answering service announcements as needed.
• Provides project management of all telecommunication projects for the agency.
• Coordinates installation/tracking and troubleshooting of analog lines when needed.
• Supports electronic faxing applications and analog fax machines.
• Supports and trains staff on the use of telecommunication equipment.
• Provides reports for supervisors and managers on call accounting as requested.
• Travels to various locations throughout the county to provide support.

Required Knowledge, Skills, and Abilities:

• Knowledge of telecommunications software and hardware.
• Knowledge of desktop computer operations and peripheral equipment.
• Skill with supporting and administering VoIP systems.
• Skill with diagnosing and resolving telecommunication issues.
• Skill in communicating technical information effectively.
• Ability to think logically and to analyze and solve problems.
• Ability to plan, organize and independently coordinate work assignments.
• Ability to support users on cellular equipment.
• Ability to work effectively in a team.

Minimum Qualifications:

• 3-5 years of work experience supporting and managing telecommunications services for 200+ users.
• 3-5 years of work experience administering a VoIP system
• 3-5 years of work experience with mobile device management
• High School Diploma or its equivalent
• Valid Driver’s License

Preferred Qualifications:

• 1 or more years of experience with network administration
• 1 or more years of experience with Azure
• Any technical certifications including Microsoft, Network +, CTSME, etc.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Mid-County Center

Florida Department of Health in Pinellas County

8751 Ulmerton Rd.

Largo, FL 33771

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.