Job description
Residential Concierge
Evening shifts: 3PM - 11PM
Overview
The Residential Concierge is responsible for attending to residents and engaging with them to ensure they have a top-notch experience while living in their building, neighborhood and city. The Concierge is the first point of contact for residents when they enter, and is responsible for building strong relationships with them and other staff members.
Mission
Your mission is to provide outstanding customer service to residents and staff to enhance their experience through direct communication and hospitality. You will act as the liaison between residents, our staff, and building management at different levels. As the “first face” that is seen, you will be the main point of contact for our residents.
What You Will Do:
- Greet all residents by name upon their arrival, delivering high-quality customer service
- Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
- Monitor building security via cameras and inform building management of necessary situations
- Receive complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.) Communicate your responses/resolution to building management and to your manager as needed
- Communicate open complaint situations to building management for assistance when necessary
- Manage the packages coming into the building and inform residents when packages have arrived using building software.
- Act as the forward reception for potential residents coming for tours and interested in leasing apartments
- As directed by your manager, inform residents about building events
- Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services
- Make restaurant reservations, inform residents of local events and tourism, and provide entertainment opportunities
You’re Good At:
- Excellent written and verbal communication skills
- High level data and computer skills
- Great customer service orientation
- Strong critical thinking and creative problem solving skills
- Ability to connect at all levels with staff and residents, engaging with different stakeholders
You Need:
- High school diploma required; college diploma preferred
- Prior hospitality experience and/or residential concierge/front desk
- 2-3 years customer service
- Ability stand at a desk for 8 hours
- Knowledge of and ability to learn the community and local area
- Excellent time management skills
- Ability to lift 40 pounds, and to carry for short distances
- Additional language skills a plus
$17 an hour
Please Note: URBN Playground complies with all mandates regarding COVID-19. An offer of employment is contingent on candidate meeting vaccination requirements against COVID-19 in accordance with current New York regulations and company policy.
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