Job Title: Connections Project and Operations Coordinator
Location: Grand Rapids, MI
Pay Range: Base Annual Salary - $50,000 - $55,000; based on experience
Job Type: Full Time Exempt (Salaried)
Deadline: Posted until position is filled

Organization Description:

Family Futures’ mission is to shape a community in which all children are supported to reach their full potential. Our geographic focus is primarily Kent County with some services extending into other communities. We help children ages 0 through 5 by supporting parents, providing connections to resources and programs, and offering ways to monitor and enhance early childhood development. We believe in supporting our employees to be successful as well. Family Futures offers a strength-based, learning-driven, quality improvement-based culture that celebrates equity and diversity and an opportunity to grow while making an impact in your community. Family Futures values a diverse workplace and strongly encourages individuals with diverse backgrounds and lived experiences to apply.

Job Overview:

The Connections Project and Operations Coordinator will oversee the Connections program operational projects and tasks. This position will also be overseeing the Early Childhood Administrative Assistant working with the Connections program, as well as other staff in the organization, such as the Volunteer Manager. This position will also lead many projects for the Connections program, as project management and coordination is a large part of this role. The Connections Project and Operations Coordinator will also work closely with other areas of the organization, including the communications and the community outreach team. This position will help support outreach efforts in the community, as well as lead various programmatic projects, such as learning kits, welcome kits, parent advisory groups, and various office management tasks. This position will also work closely with the Chief of Staff and the Quality Improvement Manager.

Flexibility and willingness to adapt one’s work schedule is ideal, as some night and weekend hours will be required. Work will mainly be performed in the Family Futures office, or out in the community, as needed. Because this position may call upon participation in the community, there may be times when the use of a personal vehicle and lifting of boxes (roughly 25 lbs.) may be required, as well as attendance of community events outside of regular work hours. In addition, Family Futures requires all staff to comply with a COVID-19 vaccine mandate.

Roles and Responsibilities:

• Develop and/or monitor workflows of day-to-day operations in Connections

• Use project management tools to track progress and completion of program projects
• Regularly review procedures and tasks and modify as needed within Connections
• Supervision of staff, interns, and volunteers that work within the program.
• Assist with reporting to partners and funders
• Support partnerships with organizations and groups internally, including reporting and quality checks
• Identify opportunities for programmatic and organizational growth
• Lead and coordinate programmatic projects
• Ensure data driven efforts are implemented and evaluated
• Support database improvement and enhancement, including managing both the participant database and the online parent portal
• Be willing to travel throughout West Michigan on an as-needed basis

Education and Experience:

The Connections Project and Operations Coordinator candidate must have a bachelor’s degree in public relations, human services, communications, or a related field. This candidate should have at least 2 years experience in program oversight, developing relationships with organizations and/or community groups, or equivalent experience. This candidate should also have at least 2 years supervision experience. The ideal candidate will also have written and verbal communication experience representing an organization and have experience supervising staff in a past role.

Required Skills:

• Organized and detail-oriented
• Must be able to manage multiple projects at one time
• Public Speaking
• Microsoft Office Suite
• Social media proficiency
• Adaptable and a self-starter
• Culturally competent and knowledgeable when working with diverse populations
• Comfortable working in fast paced environments
• Ability to apply problem solving skills
• Ability to learn early childhood landscape and terminology
• Team management

Preferred Skills:

• Experience working in early childhood
• Fluency in English and Spanish
• Experience working in databases
• Report writing
• Data entry and/or database usage
• Facilitation experience
• Trauma responsive and resilience development practices
• Experience using project management software, such as Asana
• Experience working in one or more of the following zip codes: 49507 - 49506 - 49503