Job description
- responsible for providing break/fix service to retail and support customers via phone call and email support
- responsible for daily call management tasks including but not limited to coordination, reporting, work load leveling, analysis and escalation
- responsible for participating in improvement efforts.
Required Qualifications:
- High School Diploma or equivalent
- one year of experience in a call center environment or two years of experience in a customer service field
basic knowledge and understanding of MS Office software and Internet usage. - knowledge of Facility Services products and services
- experience using Computerized Maintenance Management System (Service Hub) and Crystal Reports (Service Hub Reporting)
- problem management skills
- knowledge of Escalation Process
- knowledge of Publix organizational structure
- Continuous Quality Improvement
- ability to work well with others and be a team member
- show enthusiasm, initiative, and pride in work and
- show commitment to Publix’s mission.
abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.