Job description

Jaguar Land Rover are passionate about creating. outstanding and memorable customer experiences. Our colleagues are key to this.

We are truly proud of the positive, supportive, and inclusive workplace culture that our colleagues create every day.

As a Contact Centre Executive - for Jaguar Land Rover, you will proactively contact our customer base through a number of different communication channels to discuss new products available to them!

If you are looking to join a company with an inclusive culture and where the nurturing atmosphere means that every day provides new opportunities to learn, then we’d love to hear from you.

After 12 months your salary will rise to £22,000, after 24 months this will rise to £24,000. Your maximum earnings will be £26,000 per year.

Duties, Responsibilities & Person Specification

If you are passionate about delighting your customers each day and believe in going above and beyond to exceed their expectations, then you’ll fit right in.

We’re looking for Customer Contact Executives to join a our team, based in Halesowen Contact Centre that will:

• Actively support customer and vehicle needs and upsell/cross-sell services as appropriate.
• Prepare and process leads from related systems, handle responses and follow-up non-responders.
• Proactively contact leads and non-responders for all campaigns (outbound contact).
• Maintain customer and vehicle data on behalf of the retailers across all JMG and manufacturer systems.
• Proactively contact customers following their retailer experience and secure future business, thus improving customer retention.
• Liaise with retailers to resolve issues and manage changes as required.
• Manage outbound customer contact related to marketing campaigns.

With full training available from our dedicated Learning and Development team, you don’t need automotive experience to be successful. You’ll just need to:

• Be an excellent communicator
• Be happy to work to set objectives and within agreed timescales.
• Self-motivated, organised with a strong attention to detail.
• Tech savvy

In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

• 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
• Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
• Enhanced Maternity/ Adoption/ Paternity leave options.
• Cycle to work purchase scheme.
• Vehicle purchase schemes (across all JMG brands) and preferential parts, service and labour rates.
• Employee care helpline.
• Pension scheme and life assurance.

INDMP

Job Types: Permanent, Full-time

Salary: £20,000.00-£26,000.00 per year

Benefits:

• Cycle to work scheme
• Gym membership
• Referral programme
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: One location

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