Job description

Job title:

Copier/Printer Technician

Job description:

Can you fix and maintain copiers/printers and like to help people? Docugraphics is hiring an experienced copier/printer technician to maintain our growing fleet of Xerox copiers.

Do you feel comfortable installing today’s digital copiers on a client’s network and provide basic training to the customers? If the answer is yes, we’d like to speak with you.

Your daily tasks consist of troubleshooting, diagnosing, repairing, and maintaining digital copiers and printers. You would also collaborate with our customers to show them the benefits of the equipment while on a service call. Continuous training on the equipment you service is provided as well as access to Xerox’ extensive electronic technical support platform.

Job Duties:

• Diagnostics, installations, removal, and retrofits on Xerox equipment
• Perform basic connected installations (i.e., set up IP addresses, download print drivers, enable scanning functions)
• Provide basic training on equipment functions
• Perform firmware updates to equipment in the field
• Complete training certification on Xerox equipment and network printers
• Follow required call handling procedures and update through our helpdesk information system.
• Be our eyes in the field to identify leads and customer service opportunities
• Complete all required administrative tasks timely and accurately.

Qualifications:

• Prior service experience in copier industry preferred
• Direct experience with Xerox Production equipment highly desired
• Strong work ethic
• High school diploma or equivalent
• Valid driver’s license – role is based in NC
• Networking experience preferred
• Ability to lift 80 lbs.
• Customer oriented and personable
• Attentive to detail
• Problem solving abilities

Salary & Benefits:

• Competitive salary
• Extensive Benefit package including Health/Dental/Vision insurances, and 401K with match
• Company car, laptop and smart phone included
• Paid vacation/holidays

About Docugraphics

Docugraphics is a Xerox accredited Master Elite Managed Print Services Partners in the US. We are headquartered in Charleston, SC and provide Xerox products and services to customers in business, government, and education sectors. Please visit www.docu-graphics.com for additional information and to send your resume and salary history.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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