Job description

Job Title: Lead Client Services Associate

Reports To: The Lead Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Business Services Team Lead role is an integral part of day-to-day office activity. The primary functions of the role are to lead the work of supporting the retirement bank and act as the main print & fulfillment operator.

Key Responsibilities:

• Monitor the team email inbox and respond to inquiries from the bank and clients requesting print work.
• Own print & fulfillment activity:Respond to document printing requests.

Ensure that print requests are completed accurately and within client time needs.
Print documents.
Bind printed documents as requested.
Perform mail merge to add addressing to documents as requested.
Package documents as required to arrive in pristine condition at their destination.
Apply postage or shipping labels
Maintain detailed log of print activity for billing purposes.
Perform light maintenance of printing equipment- change depleted toner cartridges, clear paper jams, schedule routine preventative maintenance with print technician, etc.

• Lead the daily bank check distribution efforts:Interact with bank personnel.

Lead team in creation of shipping labels.
Coordinate delivery of labels to bank.
Coordinate pickup of outbound envelopes from bank.
Ensure outbound envelopes are scanned in package tracking system.

• Maintain inventory of print & shipping supplies to ensure that daily needs are always met.
• Perform quality control checks on all activities within assigned areas of responsibility.
• Ensure that team work areas are organized, clean & free of safety hazards.
• Assist with other mail & print center activities outside of core responsibilities as required by operational conditions.
• Provide high-quality customer service to all clients.
• Work with manager to ensure that staffing needs are met.
• Communicate clear instructions to team members.

Competencies:

• Results oriented
• Driven by client satisfaction
• Strong integrity, solid business ethics
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Attention to detail.

Qualifications:

• 2 years of office support experience required.
• 1 year of lead or supervisory experience required.
• Ability to learn skills quickly.
• Working knowledge of Microsoft Office products pertaining to the specific position including but not limited to Word and Excel.
• Ability to navigate internal software programs.
• Reading, writing, and arithmetic skills required.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78758: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• copy and prints: 1 year (Required)
• mailroom: 1 year (Required)
• lead: 1 year (Required)

Work Location: One location

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