Job description

Based in Irvine, CA, Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, we collaborate with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Growing from 17,000 employees to 25,000 by 2025, this is an incredible time to join our organization!

Our receptionist will Act as the first point of contact for our company and is responsible for greeting, welcoming, and guiding visitors, including facilitation through the visitor check-in badging process. Answers, screens, and responds to calls and in-person and/or emailed inquiries and provides 911 emergency assistance as needed for their assigned reception functional area.

The role assists with the guest check-in badging process for events, executes general service and administrative tasks, and assists with day-to-day activities providing customer solutions that drive best-in-class service experiences.

Work Schedule: This position is in Irvine, CA and will require 5 days onsite.

Key Responsibilities:

• Greets, welcomes, and guides visitors, including facilitation of visitor check in and badging process while demonstrating professionalism and a positive, helpful disposition.
• Answers, screens, and responds to calls and in-person and/or emailed inquiries; provides 911 emergency assistance as needed for the reception functional area.
• Executes routine day-to-day service and administrative tasks and activities (e.g., ordering office supplies, facilitation of lost and found, name plates, reporting, special assignments).
• Facilitation of event check in and badging process including coordination with event stakeholder, security team and conference services as needed.
• Other duties as assigned by leadership

Basic Qualifications:
H.S. Diploma or equivalent 1 year previous experience in a related reception, administrative or customer service experience within a corporate environment.
Polished, with ability to interact professionally with all organizational levels, and proactively escalate issues to appropriate levels of management within the organization.

Preferred Qualifications:
Associate degree or equivalent.
Previous experience working in a corporate environment.
Good computer skills including MS Office Suite and related tools and systems.
Good customer service skills with ability to engage with customers.
Good written and verbal communication skills, and interpersonal relationship skills.
Good problem-solving skills with ability to remain composed and calm under difficult situations.
Ability to work in a fast-paced environment and prioritize competing objectives.
Must be organized with strict attention to detail and good time-management skills.
Must be able to work in a team environment.

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $38,000 to $52,000 (highly experienced).
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).

About Edwards Lifesciences

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.

For us, helping patients is not a slogan - it’s our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.

COVID Vaccination Requirement

Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.

For United States Applicants Only:
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Know your Rights: Workplace Discrimination is Illegal Poster
Disability accommodation for employment applicants
Edwards E-Verify
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
Pay Transparency Notice

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