Job description

For more than 25 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. CVR prides itself on providing extensive training, mentoring, and succession planning to its employees. We continue to expand, adding to approximately a 250-member team across the nation. CVR has offices in Buffalo, Atlanta, Chicago, Miami, New York, and Tampa, to name a few.

CVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a temporary Relocation Counselor for a period of approximately 12 months. The ideal candidate will have flexible availability.

As a Relocation Counselor, you will be responsible for facilitating the overall relocation process while relocating residents. The position provides relocation case management, customer satisfaction, and service delivery. This position requires an individual who can maintain confidentiality, show initiative, and demonstrate sound decision-making skills. The ideal candidate for this position takes great pride in their work, has practical interpersonal skills, superior oral and written communication skills, and an advanced ability to organize.

Job responsibilities include, but are not limited to:

• Acts as CVR’s primary point of contact for administering the relocation process's various phases for residents who currently qualify for relocation services.
• Oversees the delivery of relocation services and benefits to residents and their families using CVR’s best practices and service standards to ensure a high-quality service.
• Proactively provides continuing advice and support to both the Development Team and residents, maintaining regular contact throughout the relocation period.
• Conducts a thorough needs assessment at the onset of the relocation process to establish the resident’s specific requirements and address any individual needs.
• Works with the residents and family to ensure all needs are understood and met and adjusts services and counseling to changing needs and conditions throughout the relocation process.
• Guides the residents and family members through the location selection process that best suits their family's needs and closely manages and monitors the home-finding process.
• Performs the timely and accurate input of related data and the management of all opportunities through completion.
• Reviews and evaluates exception requests and challenging situations and provides solutions to residents supporting move-based scenarios that arise.
• Provides recommendations to the resident and the Project Manager regarding appropriate courses of action when outside of their authority scope.
• Responsible for the accurate and timely documenting of conversations, exceptions, move-related expenses, and correspondence in CVR’s SharePoint system.
• Maintains file documentation and ensures data integrity. Always adheres to CVR’s privacy policy standards.

Job Qualifications

Ideal candidates will meet the following criteria:

• Bachelor’s degree or related experience preferred
• Direct client interaction and advisory experience preferred
• Proficiency in Microsoft Office suite of products
• Strong oral and written communications skills
• Ability to multitask in a fast-paced environment
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
• Strong attention to detail
• Excellent customer service skills
• Knowledge and ability to use standard office equipment (PC, calculator, etc.)
• Knowledge of the Internet/web
• Willingness to learn about affordable housing policies and relocaton regulations, policies, and procedures
• Ability to interact with staff at all levels while remaining flexible, proactive, and efficient, and to maintain a high level of professionalism and confidentiality
• Ability to work independently, tracking and managing numerous, simultaneous projects
• Ability to exercise independent judgment and problem-solving skills
• Ability to compose, edit, and proofread correspondence, summaries, etc.
• Knowledge of general office procedures (e.g., filing, correspondence, scheduling)

Job Types: Part-time, Temporary

Pay: $23.00 per hour

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Advisory: 2 years (Preferred)
• Relocation: 2 years (Preferred)
• Client Services & Customer Support: 4 years (Preferred)

Work Location: Multiple Locations

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