Responsible for processing courts related to employment/volunteer background screening applications. Accountable for working within client and credit reporting agency guidelines in order to provide minimal turnaround and high-quality results on requests. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures. The position is fast paced, requires tremendous attention to detail and the ability to work within a team environment is required.

ROLES AND RESPONSIBILITIES:

• Process searches in response to client pre-employment background screening requests
• Functions positively on a team
• Great attention to detail
• Effective time management skills
• Ability to produce work of the highest quality level.
• Analytical/Problem Solving - Identifies and resolves problems. Searches and retrieves missing or confirming information from various sources including an applicant’s history and other completed criminal searches.
• Quantity of Work- Ensures the completion of individual search.
• Sense of urgency to meet client and organizational expectations
• Ability to thrive in a dynamic team environment, as well as act independently
• Strong computer skills, including internet and Excel. Must be able to work off an Excel Spreadsheet
• Ability to communicate with manager when needing additional information
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
• Ensure all services required by clients are completed properly and in accordance with company procedures and client scope of work
• Adjudicate records based on scoring matrix set by clients in a timely manner with extremely high level of accuracy
• Provide timely follow-up and follow-through on all applicable client questions and/or concerns stemming from an adjudication result
• Releases information and documents in accordance with the Public Information Act, the Fair Credit Reporting Act, Sarbanes-Oxley Act and other applicable laws and procedures
• Ensure adherence to guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities to solve problems.
• Utilize critical thinking skills to assess and analyze information and exercise good judgment.
• Strict Confidentiality Standards
  

REQUIREMENTS:

• H.S. Diploma Required, Associates Degree or Higher Preferred; preferably in Criminal Justice
• Ability to meet deadlines under pressure in a fast-paced environment
• Strong communication skills, including the ability to effectively communicate via written or verbal methods
• Great attention to detail
• Effective time management skills
• Ability to produce work of the highest quality level.
• Good problem solving and analytical skills
• Strong computer skills, including internet, Word, Excel, PowerPoint, Project, Outlook and PC Based applications.
  

EXPERIENCE:

• Minimum 2 years relevant work experience, preferably in the background screening industry
• Prior military, police or business-intelligence experience a plus
• Prior criminal research, adjudication and/or quality experience a plus