Court Department Coordinator
Job description
Position Summary
The Court Department Coordinator reports to the San Diego Court Department Manager to maximize resources for the achievement of client retention, customer satisfaction and schedule adherence by efficiently and effectively managing processes and personnel.
Essential Duties and Responsibilities:
- Answering client inquiries and responding to incoming client email and phone requests for court filings and research
- Printing and preparing documents for filing and delivery to the courts
- Quality checking work by the couriers
- Scanning conformed copies and court copies and uploading to our client portal
- Strong effective communication skills verbal and written
- Commitment to individual and company success
- Investigating and resolving client complaints
- Ability to successfully serve as a member of a team
Job Qualifications:
- Must be able to type 35-40+ WPM
- Must be familiar with Microsoft Outlook, Word, Excel, Teams, and Adobe
- Must be comfortable working in a fast paced environment with tight deadlines
- Must have a customer service mindset.
- Prior experience in a customer service role a plus
- Prior experience as a court courier and/or filing documents at the local Courthouses a plus
- Occasional overtime may be required
Schedule/Location:
- Schedule: Monday-Friday 8:30am-5:00pm
- In Office - San Diego Office
About First Legal:
First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.
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