The Credit Analyst is responsible for the management of assigned customer accounts sold by Emerson Professional Tools LLC in compliance with the Professional Tools Credit Policy. In this role, you will keep credit losses and slow collections at a minimum, while at the same time, maintaining a high sales volume to maximize profits.

Emerson’s global Professional Tools business is an equal opportunity employer, offering the broadest portfolio of reliable tools and technologies for those working in mechanical, electrical, and plumbing trades! With unparalleled expertise from RIDGID, Greenlee, and Klauke, we deliver trusted products to handle the industries’ toughest challenges.

AS A CREDIT ANALYST, YOU WILL:

• Review customer orders, and based on current creditworthiness (credit limits, order limits, special non-recurring orders, pay history, balance status), determine to hold or release for shipment, and for questionable accounts, consult with Senior Analysts and/or manager to determine when an account needs to be placed on a hard hold due to past due items, poor payment history, information from salesmen, etc.
• Obtain approval to release orders when customers exceed credit limits following our established approval process; documents are submitted to assess the situation for an informed decision.
• Gather credit information (credit references, Cortera/Dunn & Bradstreet credit reports, other 3rd party associates) and discuss with Senior Credit Analyst or manager for the purpose of setting credit limits for both new and existing accounts.
• Maintain customer files and online notes in the JDE customer master and/or JDE customer ledger.
• Contact customers and/or the sales force to collect on past due items, including unearned cash discounts, and follow-up difficult situations to a successful conclusion.
• Explore alternative payment terms.
• Explore alternative ways of sending invoices to customers (via email, fax, or regular mail); promotion of the Emerson Professional Tools Portal to the customers as a useful tool.
• Run, print, distribute, and review statements, delinquency notices, and unearned discounts (on a weekly/bi-monthly basis).
• In a timely manner, work assigned customer deductions to a conclusion (i.e., issue credit or chargeback to customer), providing adequate supporting documentation.
• Take appropriate action on collecting chargebacks.
• Consult with Senior Credit Analysts and/or Credit Managers on complex problems and policy decisions.
• Work with Customer Service and Sales to resolve issues.
• Assist with problem-solving customer questions, and proof of deliveries, request copies of statements, invoices, credits, debits, unearned discounts, chargeback notices, etc.
• Discuss problem accounts with Senior Credit Analysts and/or manager to make decisions to place an account as a “credit card” account.
• Request checks for credit balances on accounts.
• Handle both routine and non-routine credit inquiries and correspondence.
• Discuss problem accounts with Senior Credit Analysts and/or manager when to issue a 10-day demand letter when all collection efforts fail to notify the customer they will be placed for collection if they do not pay their debts in full.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Associate's degree in Business, Accounting, Finance, or other related discipline
• At least two (2) years of collections, customer service, or accounting experience
• Experience with ERP systems, preferably JDE
• Strong organizational skills
• Ability to be resilient and solve problems
• Ability to multi-task and perform in a fast-paced environment
• Experience with Microsoft Office and general computer skills, including Outlook, Teams, Excel, Word, PowerPoint, and SharePoint

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

• At least four (4) years of collections, customer service, or accounting experience

WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

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