Description

Credit Service Specialist

Hours

Shifts include, but are not limited to (assigned shift will be determined during the interview):

• 8 am - 5pm
• 9 am - 6pm
• 10 am - 7 pm
• 12 - 9 pm
• 2 - 11 pm

• Some shifts may include a rotating Saturday 8 am - 1pm.

Products

• Role would include assisting customers with products related to Mortgages, Personal Credit Lines, Installment Loans, Credit Cards and DDA

Basic Qualifications

• High school diploma or GED
• 1 year of customer service experience

Preferred Qualifications

• Call Center experience
• Ability to work independently
• Must have a desire to educate and assist troubled customers
• Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
• Strong negotiation skills
• Ability to understand complex processes
• Must be able to easily adapt to change and embrace continuous improvement
• Must be goal-oriented and self-motivated
• Must be comfortable using a computer and keyboard
• Working knowledge of consumer and collection law
• Knowledge of MSP, CACS, RMS and HOGAN systems helpful

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position