PORT MADISON ENTERPRISES

Suquamish Clearwater Casino Resort

CSO- Cashier

General Position Summary:

Processes all cash transactions while providing Spectacular Customer Service. Performs duties in accordance with applicable gaming regulations and policies and procedures.

Essential Functions/Major Responsibilities:

• Performs all duties within the rules and regulations of Cage Slots Operations consistent with employee handbook
• Receives and exchanges cash, checks, gift certificates, gaming chips, slot tickets, and other vouchers from guests
• Maintains physical custody of the Cashier’s inventory of currency, coins, tokens, forms, documents and records transactions accurately at a cashier station or working on the gaming floor
• Handles fill and credit transactions
• Processes cash advances and check cashing
• Maintains payroll check cashing registry
• Performs all duties in accordance with our spectacular customer service standards
• Responsible for signing in and out necessary keys for assigned shift
• Performs basic troubleshooting on Player Terminals when rotated to floor
• Cashes out jackpots under the direct supervision of the Supervisor/Cashier
• Effectively, efficiently and professionally communicates with coworkers using electronic media

Secondary Functions:

• Responds to customer questions and disputes
• Ensures that all player terminals are serviced in a timely manner
• Maintains floor cleanliness to project a positive image
• Serves as a cashier/floor attendant breaker when assigned
• May disburse prepared bank rolls
• Communicates via telephone for technical assistance regarding the check cashing system and credit card advances
• Other duties as assigned

Specific Skills:

• Completes large volume cash transactions and documents regularly and accurately
• Demonstrates good problem-solving skills, including handling stressful situations and guest disputes
• Excellent math skills
• Excellent customer service Ability to work well with guests and other employees
• Ability to communicate both in writing and verbally
• Good attendance habits
• Public relations skills
• Ability to follow directions
• Ability to trouble shoot basic gaming machine functions

Education and/or Experience:

High School Diploma or GED Required. Cash handling experience preferred. Minimum of two (2) years large volume cash handling experience is preferred, coupled with a fast-paced business environment.

Job Conditions:

Conditions include working in a crowded, loud, smoke-filled environment. Guest interactions may become stressful. Conditions will also include frequent interruptions and working evenings, weekends and holidays, including working a rotating schedule.

Physical Requirements:

Manual and finger dexterity for operation of computers, works in a confine space within gaming machinery and cash process equipment. Ability to lift 25 lbs. and requires to sit and or stand for extend periods of time.