Job description

WHO WE ARE:
Clayton Digital Reprographics is the area’s most advanced digital image bureau and reprographics company, offering a wide range of services unavailable anywhere else in
Savannah. Established over 23 years ago, this locally-owned company has consistently been an early adopter of technologies that provide customers with better, more efficient solutions to all kinds of reprographic and signage needs.

We realize the success of our company relies on the success of our clients. Our goal is to make clients’ jobs easier by completing their work before it is promised, ensuring their work is accurate, providing quality products and services, and embracing technology to provide our customers with the tools they need to compete in today’s market.

We provide & offer:
- Easy on-line print ordering
- Pickup and delivery services
- On-line Planroom for tracking & distributing documents
- Signs, Banners, Vehicle Graphics, Business Cards, and much more
- A full Suite of On-line tools for ordering, collaboration, tracking, and bidding
- Authorized dealer of HP, KIP, Canon, and GeoMax equipment

JOB DESCRIPTION:
We are currently seeking a new applicant for our primary Front Desk / Customer Service position. This is a role that requires someone who is friendly, outgoing, and professional, that is capable of acting as a primary point of contact for our customers seeking to place and pickup orders. This person will need to be organized and efficient in conducting their work and performing their job tasks and responsibilities. The average work day consists of manning the front desk by handling the intake of orders, invoicing of completed jobs, and payment processing of customers coming in to pick up orders or pay on their accounts. Emailing & corresponding with customers to answer questions, provide quotes, and let customers know their order has been completed and is ready to be picked up is another essential daily function of this position. During downtime from these core tasks, the candidate would be expected to work on other duties such as: maintaining the organization and presentation of the front store area, working on scanning in blueprints & plans as needed, assisting other departments with production and completion of orders when available, and taking occasional deliveries to customers at their desired locations within the Savannah/Chatham area.

Work here at CDR is consistent and fulfilling, and the small, team-oriented aspect of our operations is an enjoyable experience that keeps the work day feeling light and pleasurable.
Building relationships with our customers and clients that come in on a regular basis is a necessary, and enjoyable aspect of the position that is sure to be a positive experience for any sociable applicant. And, the wide variety of technical & social skills, knowledge, and connections that are to be learned and built here could provide great benefit to any applicant that would be immensely valuable and transferable across any desired future endeavors.

ROLES & RESPONSIBILITIES:
● Facilitate the intaking of orders through email submissions and in-person orders, processing those orders and submitting needed information and details to our different production departments depending on the order type/specifications.

● Regularly check, manage, and organize our primary email client of order submissions, quote requests, customer questions, and other correspondences and process and answer them in a timely and professional fashion.

● Act as the primary point of contact for customers coming in to pickup their plans/signs/orders and provide them with optimal, friendly customer service as we facilitate the completion of their orders.

● Act as the primary party responsible for invoicing & billing orders for customers with accounts, and process any other customer payments through a point of sales system.

● Organize and tidy-up the “front of store” area so that it is presentable and professional when customers come in.

● Assist with the tracking & management of inventory items and retail merchandise and assist with the procurement & ordering of necessary materials and supplies when stock runs low.

● Build knowledge on our different products and services and be capable of answering customer questions and provide applicable recommendations to fulfill their needs in a professional and knowledgeable manner. (This comes with time, experience, and exposure to our many different options for services & products)

● Occasionally run deliveries of plans, paper, and signage throughout the Savannah &
Pooler area in a company vehicle.

● Act as a “flex” member of the team, capable of helping out any of the production departments when needed and time permits.

● Scan in sets of blueprints & plans through our large-format scanner and be capable of emailing those digital copies to customers when needed, or efficiently store & organize them in other instances.

● Occasionally assist our large format printing department by learning to print sets of blueprints & plans on our large format KIP printers when needed.

●

NECESSARY REQUIREMENTS:
- Ability to reliably and consistently commute to work
- Valid US Driver's License
- Highschool Diploma
- Basic Technical Skills, including relative experience with Emails, Adobe Acrobat,

Microsoft Office Suites, and basic PC File storage & organization.
- Availability to work a Full-time, 8-5 workweek
- A Positive Attitude, and Consistent willingness to work hard and strive to do their best.
- Professional Email Edicate

- Capable of reading order/email submissions thoroughly to discern and find any necessary details for optimal production & completion of said order.

- Be capable of lifting and carrying a minimum of 40lbs
- Capable of both working independently and working within a team (or with other team members) to complete tasks and coordinate the production of orders.

IDEAL QUALIFICATIONS:

● Highly ethical conduct / Possesses Integrity
● Self-motivated
● Self-starter / Ability to work Independantly
● Someone who Loves meeting & interacting with people/customers
● Someone with a “never quit/give up” attitude who is capable of overcoming adversity.
● Highly organized
● Technologically Inclined
● Ability to Multitask & Problem-Solve
● Quickbooks and POS systems experience is IDEAL (but not necessarily required if capable of picking up new technical skills with relative efficiency and ease)

Job Type: Full-Time
Schedule: Monday - Friday, 8am to 5pm (with 1 hour break throughout the day)
Pay: $24,000.00 - $29,000.00

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Paid time off

Experience level:

• No experience needed

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Savannah, GA 31408: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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