What do the cell phone in your pocket, a spaceship, and an electric vehicle have in common?
Ellsworth Adhesives specs in materials in each of those products. Ellsworth Corporation, a global industry leading distributor of specialty chemicals and equipment and adhesive manufacturer, currently has a Customer Care Buyer opportunity at Ellsworth Adhesives, located in Germantown, WI.

Click here to find out more about the markets we serve and here to learn about our consumer and manufacturing products!

The Customer Care Buyer reports directly to the Purchasing Manager and will perform liaison work between the Purchasing or Customer Service/Sales department and the Supplier. This role requires a technical knowledge sufficient to deal with problems concerning materials, shelf-life, supplier policies, and overall customer satisfaction. The Customer Care Buyer will need to function as part of Buying team to ensure complete coverage of the overall category and Suppliers managed by the team. Additionally, the Customer Care Buyer actively supports continuous improvement efforts and is a resource in both knowledge and experience for the department.

Responsibilities:

• Overall responsibility for day-to-day interaction with the Customer Service/Sales team.
• Resolve any pricing questions, confirming current costs, and obtaining quotes pertaining to current products that are loaded within the Ellsworth ERP as well as providing this information for any new items for current Suppliers within the supply base.
• Act as the main contact for the expediting of any orders within the system, including placing orders as needed.
• Provide tracking information and order status/updates to our Customer Service/Sales team.
• Develop and maintain Supplier Relationships at a Customer Service level with our Supplier Partners.
• Work with our Suppliers to gain access to any specification/certification requests.
• Manage the opening and complete closure of Customer Service requests in a timely and systematic manner.
• Work within the team to become a Subject Matter Expert in the role including forming and conducting the training for any individuals within the team and creating/maintaining job work instructions (JWIs) within this function.
• Perform general office duties and other related functions, as required by the Purchasing Manager.

Perks & Benefits:

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes: Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.

Qualifications:

• Associate degree (college or technical) and 2+ years of related industrial experience and/or training. Other combinations of education and experience may be considered as equivalent at the discretion of Human Resources and the hiring Manager.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to solve practical problems and navigate variables.

• Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.

Ellsworth Corporation is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally-protected status. If you are an individual with a disability and require a reasonable accommodation for any part of our employment process, please follow the instructions on our Accessibility Accommodation for Applicants page of our Careers website.

Ellsworth Corporation is an industry leading global corporation, we specialize in the distribution, manufacturing and custom packaging of adhesives, specialty chemicals and dispensing equipment. We stand apart from the competition by going above and beyond high quality products. We offer expert assistance, valuable services, decades of experience, and a host of resources to ensure we're providing the best possible solution for our customers’ applications.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)