Job description

About Us:

We are a family owned and operated company in the fast growing junk removal and sustainability business in Chicago, looking for a Customer Care & Dispatching Specialist to join our team! While we are a locally owned and operated company, we are expanding and growing at a fast pace. With a 100% year over year growth rate from 2020 to 2021, we are taking the world (Chicago, for now) by storm, helping our customers with every type of junk removal project under the sun! We pride ourselves in our 5 Star Reviews and Service (look us up), and continue to make an impact and serve our customers.

About You:

If you prioritize service, have a strong desire to help others, an interest in being a part of the early stages of building an all star company, and love to learn and develop new skills daily…this is the job for you!

The ideal candidate for this position is a detail oriented multitasker with a strong passion and desire to help continue to grow an already expanding company.

Our clientele and projects are ever-growing and ever-changing (no two days are the same!), so the ability to adapt and problem solve is a must. While we work hard every day to continue to grow, we strive to maintain a fun and positive work environment, and we hope you would be excited to add to that culture.

About the Role:

Yes, your title will be “Customer Care & Dispatching Specialist”, but your role here will be so much more. Not only will you manage all aspects of the customer experience from the initial call to the completion of the project but you will also assist our marketing, operations, and sales team. You will help our team and our customers with everything from pricing to logistics and scheduling!

Who would have thought there was so much to know about junk? In this role, you will be working in tandem with the sales and operations to expertly guide customers through the removal process, answering any and all questions, and providing 5 star service in order to produce satisfied, returning customers.

You will be utilizing multiple technologies and inbound platforms to interact with customers to generate new business as well as work with existing customers and current accounts.

Duties will include:

• Build and maintain relationships with new customers and current clients by handling inbound (warm) calls, live chat, texts, and emails
• Work as a team to handle customer job requests throughout various stages in the job fulfillment process
• Provide 5 star customer experiences by proactively solving our customers' problems and effectively planning their pick up day
• Coordinate, dispatch, and troubleshoot with our operations team to help our crews in the field
• Evaluate and sort customer job requirements with your team
• Efficiently manage your time to handle multiple customers simultaneously
• Meet and surpass target kpi’s for responsiveness, accuracy, and bookings while always ensuring the highest level of customer satisfaction and service
• Effectively convert inbound inquiries to paying customers
• Communicate with crews on a daily basis in real time to insure that all appointments are being kept in a timely manner
• Consult daily with the Director of Operations to assist with any necessary operational requirements in order to facilitate a seamless 5 star experience between our crews and customers

Skills you possess:

• Flexibility! - You will play a role in so much more than just customer care and sales!
• Desire to work and learn in a small business environment where everyone wears multiple hats
• Energetic and friendly disposition - You can be an advocate and advisor for your clients
• Speed! - We move fast, most of our pickups are completed in less than 24 hours of the initial call
• Love Technology - Our technology allows us to move fast, and we utilize multiple platforms
• Problem solver - Desire to problem solve and creatively help our teammates and customers
• Team player - Highly motivated, self-starter who’s not afraid to take new responsibilities and run with them
• Organization - Tracking and managing clients CRM/Scheduling Software, Google Docs, Email, etc.
• Strong verbal and written communication skills - direct, concise, and honest
• Prioritization and multitasking - You will be juggling multiple clients and tasks while constantly learning in the role
• Operations and logistics minded - You understand complex moving parts and systems
• Process oriented - You understand the importance of repeatable results
• Proactive - You solve problems before they start!
• Reliability and Dependability - you are present and prepared when scheduled
• General familiarity with Chicagoland and neighboring suburbs for routing purposes

We are a growing business in Chicago and we are excited to add new team members who can help us reach new heights!

Requirements:

• Three or more years of dispatching, daily logistics, and/or customer service experience with a proven record of consistently achieving goals (preferred but not required)
• Bachelor’s Degree not required, but preferred
• Proven experience with G Suite and CRMs
• 2 References with Contact Information provided
• Logistics, operation, and/or sales and marketing experience is a plus

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Chicago, IL 60612: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.