ABOUT THE POSITION:

The Customer Data Supervisor is an integral member of the Misumi USA Planning team. The selected candidate will lead the department in ensuring that accurate customer data is collected, analyzed, and applied in a timely manner. The scope of your responsibilities will cover the Misumi USA customer service organization and parent company subsidiaries. With your strong project management and communication skills, you will produce highly visible deliverables that contribute significantly to the achievement of customer satisfaction, key performance indicators (KPI) and key success factors (KSF). In this role, you will support the Customer Service Center by:

• Developing and implementing processes and KPIs to ensure accurate and timely customer data initiatives and data integrity, and consistent analytics
• Identifying areas within the business which need updating or improving, often working in cooperation with the warehouse, logistics, IT, customer service and accounting/finance/AR departments.
• Leading and driving both large and small-scale projects to successful completion.
• Collecting data, generating reports, conducting analysis, and implementing strategy
• Communicating with our Japanese corporate headquarters and other subsidiaries to ensure a smooth cross-functional operation from a customer data perspective.
• Investigating and researching potential customer data integrity improvements through verbal discussion and creation of supporting analytic reports, projects or processes

WHAT WE NEED FROM YOU:

• Bachelor’s degree, preferably in business or IT field.
• 5+ years of experience in operations/planning/root cause analysis with at least 3 years in a leadership capacity.
• Advanced skill in Microsoft Office Applications.
• History of successful large project management and implementation.
• Ability to work cross functionally and influence change across the organization.
• Ability to leverage communication skills to influence business direction and decisions.
• Contact center/Call center background is preferred, but not required.

• Previous experience in post-merger integration is preferred, but not required.
• Six Sigma Green belt is preferred, but not required.

WHAT WE CAN OFFER YOU:

MISUMI will provide training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!

MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are excited to announce that we received Comparably's annual Best Team Leadership Teams award of 2022 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.

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