Summary

Child Care Associates (CCA), the largest child development nonprofit organization in North Texas, has served nearly 600,000 vulnerable young children and their families since 1968. Regional support for young children has increased over the past 5 years, creating an opportunity to propel CCAs services and the early learning system to new levels of impact and quality. Child Care Associates is a nonprofit of scale in the DFW region poised to help build a strong early childhood system, to partner with families and to build an early education infrastructure to help achieve outcomes at scale. CCA is seeking a qualified Customer Experience Associates to fill vacancies in the Child Care Management Services (CCMS) department.

Duties

Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• First point of contact for clients to determine eligibility based on established requirements
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer information and accurate notes for each call
• Performs other related duties as assigned.
• Other related duties as assigned.

Requirements

Minimum Requirements:

• High school diploma or equivalent.
• One year of customer service experience.
• Effective communication and customer service both verbally and in writing.
• Excellent customer service
• Excellent demonstrated organizational, verbal and written communication skills including the ability to interact effectively with all levels of personnel, parents and external vendors with professionalism.
• Computer proficiency and organizational skills required.
• Ability to prioritize, multi-task and organize documents in a comprehensive manner.
• Ability to maintain accurate records
• Must be highly organized

Physical Requirements:
The physical requirements for this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent sitting;
• Repetitive use of hands; reaching and turning;
• Ability to lift up to 25 pounds; light lifting of supplies and materials;
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Nice To Haves

Preferred Skills:

• Bilingual abilities
  

Benefits

Competitive benefits package is provided to all fulltime employees that includes health, dental and life insurance coverage. Additional voluntary benefits are offered to all fulltime employees in addition to the core benefits package. All fulltime employees also receive paid time off (PTO) and paid holidays.



About Us

Child Care Associates reaches more than 14,000 children across Tarrant County. We're one of the largest child development organizations in North Texas.

WE SERVE THE WHOLE CHILD AND FAMILY by providing academic and social/emotional growth through quality early education and child care programs. Our early education programs provide much more than instruction - we ensure that each child has a family doctor, a dentist, and is up-to-date on all immunizations and screenings. We ease the burden on low-income families by offering no-cost CCA campuses or offsetting the high cost of child care. As a result, parents are able to work or finish school while learning important parenting and life skills.