Customer Service Representative III

Great Benefits

PAID TRAINING!

Summary:

As a Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the direction of the department supervisor(s) the CCA III will assist with supervisor calls and callbacks, agent chat assistance and assistance with any other related task.

What you will be doing:

• Assists with inbound calls from cardholders with questions or concerns in regard to their Debit card accounts when an escalation is necessary, or call volume requires.
• Assists with supervisor call backs
• Assists with agent chat assistance
• Assists with the call center floor to assist representatives with questions or difficult telephone calls.
• Answers inquiries regarding general dispute process
• Data entry of disputes when necessary
• Assist department supervisor and manager in implementation of work assignments. Act as department supervisor in the absence of supervisor/manager.
• Performs all other duties as assigned.

What you get:

• Full Time Employment
• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Work Schedule: will vary due to 24/7 operation

• (8hr shifts or 10 hr. shifts):
• (7 days a week Monday-Sunday)

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Provide calm conflict resolution and problem solving for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Can commit to 100% attendance for three to five weeks of paid training

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or GED
• A minimum of 1 year experience in Call Center or Customer Services
• Previous experience in a lead role a plus
• Knowledge of PCs and related software
• Experience in data entry (Alpha and numeric) or with 10 key calculators with minimal error ratio.
• Must be able to successfully pass a background check