Job description
- Call handling and customer request management and ownership
- Provisional scheduling
- Team co-ordination, development, and support.
- Demand and resource management and planning
- Complaints handling and management
- Live enquiry management
- Data processing and lead capture vis CRM
- Technical support and resolution
- Ticket creation and triaging technical requests
- Stock & price check on products
- Customer data record management
- Promote and demonstrate My ZEISS/ customer self-orientation
- Ordering of consumables
- Courtesy “Customer Call Backs” following engineer visits.
- Internal support for ZEISS employees
- Liaising with internal departments
Previous Customer Service experience is required.
Call Centre or call handling experience is preferred.
Passionate in offering excellent Customer Service and customer request ownership
Able and willing to offer suggestions on process improvement to benefit or enrich our Customers experience.
Ability to convey technical explanations and offer technical support
CRM & SAP experience is preferred but not essential.
Excellent communication skills.
Fluent in English with excellent literacy skills.
Previous experience working to KPI’s is preferred but not essential.
Microsoft Office skills at intermediate level.
Candidate must be able to work quickly and efficiently in a pressurized environment.
Able and willing to learn new activities.
Willing to assist colleagues outside of core job role.
Your ZEISS Recruiting Team:
James Lawn, Kate Benyon, Melissa Prescott, Natarlee Lawrence, Suya Rolph
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