Customer Service and Claims Handler

Start Date: 22/05/2023

Shift patterns: Candidates must be Fully Flexible between Mon-Fri 8am-9pm, Sat 8am - 8pm & Sun 8am - 8pm

Salary: £21,673

Training: 2 weeks - training from home

Contract: Permanent 40 hours - work from home

Who are we? We are the voice of our clients.

What do we do? We provide fantastic service and great careers.

What role is available? Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance.

Handling inbound calls from customers wishing to make an insurance claim.

You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required.

By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.

What will we give you? Well there’s plenty, where do we start?

2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.

Days away from your desk to support in the local community, visiting the local dogs home is our personal favourite.

We have a Sports and Social committee who arrange and run fun activities on and off site, such as Gung Ho at Heaton Park and local quiz nights.

There is always free food and drink on the go in the office; Pizza, chocolates, sweets - You name it!

What we have to offer? Just to name a few........

On-line recruitment process, with potential job offer within 24 hours and fully paid training

28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary

Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.

Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!

Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub

Life Assurance Cover & Pension Scheme

Length of Service and monthly recognition awards

Opportunities for career development and progression

Trains - 20% off

25% off O2 and 20% of EE Mobile Contracts

Expedia – up to 40% off hotels

Pure Gym – Reduced Membership

Where do you sign up? Right here!!