We have an exciting opening for a Customer Service Adviser to join our Operations team here in Bath.

Do you have a passion for resolving customer enquiries, either on the phone or face to face in a personable manner? Are you used to working at pace in an energetic and dynamic environment? Do you want to join a team that has recently been awarded the ServiceMark with Distinction accreditation from the Institute of Customer Service (ICS)? If so, we have the perfect opportunity for you!

What’s the job?

We are one of the top performing water and sewerage companies in the UK. Based our Operations Centre in Bath, our contact centre team provide a professional and helpful service.

You will take a variety of in-bound calls, be the first point of contact for our customers and work closely with your colleagues to ensure we maintain our high standards.

We put our customers first and aim to resolve their queries first time, every time, so it's a role that involves quick thinking, finding solutions and often involves working with other departments and external parties to find the right answers to help our customers.

Calls include people reporting leaks and low water levels impacting fishing in one of our beautiful reservoirs, as well as questions about how to unblock a drain.

Don’t be concerned if you are not familiar with the water industry lingo. We provide our new starters with a thorough induction plan to help educate them about Wessex Water and our customers, so you can provide the flawless customer service that we’re renowned for.

What do I need?

We are looking for someone who is passionate about helping people, is naturally customer focused, has confident communication skills and is highly organised. In this job, you’ll be using multiple screens and accessing a number of applications, so the ability to work efficiently while being computer literate is a must.

It’s a really busy team so the ability to work at a fast pace is essential too.

We operate shifts here, so you’ll be comfortable working hours varying between 7:30am and 10:15pm Monday to Sunday, including some Bank Holidays.

Benefits for you

• Pension - up to 20% combined contribution
• 25 days’ holiday rising to 28 with length of service
• Opportunity to buy and sell up to five days’ holiday
• Life assurance (four times your salary)
• Flexible working
• Cashback and discounts from over 1,200 retailers
• Paid volunteering day
• Enhanced maternity leave
• Health and wellbeing programme
• Support from mental health first aiders

What will you get from us?

Our people tell us Wessex Water is a great place to work, and they stay with us! We are proud of how we support development and career progression. We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing and flexible working.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants.

We are delighted to have signed the Armed Forces covenant and are a Disability Confident Employer. Applicants who declare they have a disability or have previously served with the Armed Forces, and meet the minimum requirements for the job, will automatically be invited for an interview.

Please let us know if you require any additional support or adjustments to assist you in starting your journey with Wessex Water.

If you have what it takes to join this award-winning business and want to be part of our exciting journey and share in that success, then please get in contact with us to find out more.

Sound interesting? Please click APPLY to progress to the next step.