Customer Service Advisor

Full Time
Prescot L34
Posted
Job description
Department:
Customer Insight – Contact Centre

Job title:
Customer Service Advisor

Number of posts:
2

Reference number:
1822

Salary:
£21,856 (Pro Rata) – (£13,881.51) PA

Hours per week:
23.5

Closing date:
4 December 2022

Main duties

This role is responsible for delivering an excellent customer service in accordance with agreed policies and procedures, providing resolution at first point of contact for all incoming telephone calls, emails and webchat requests from existing customers and other external stakeholders and providing support to the broader Customer Insight function as required through making outbound calls and data recording and collection.

Please review the full job description and candidate requirements. Email completed applications to: hrsupportteam@livvhousinggroup.com, quoting the job reference number above.

Shift patterns

    • Example of a working week which includes 1 late shift per week which will alternate each week:
    • Shifts released six weeks in advance via App

Monday
Tuesday
Wednesday
Thursday
Friday

09:30-14:30
09:30-14:30
09:30-14:30
16:30-20:00
09:30-14:30


You will also be required to work one in every six weekends on a Saturday (closed Sunday), the shifts for that week would look as follows:

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

09:30-14:30
09:30-14:30
09:30-14:30
09:30-14:30
Off
09:30-13:00
Off


On the week you work Saturday, you will get a day off in the week.

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