What’s in it for you?

We’re offering a salary starting from £24,659 with the potential to increase to £25,612 after 6 months and then to £26,565 after 18 months (this includes a 10% shift allowance we offer with this role).

You’ll get 24 days' holiday (rising to 28) and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and boost your well-being.

About the role

At Thames Water, our customers are at the heart of our business. We’re passionate about everything we do for our customers, their communities, and the environment. Our Customer Service Advisor role is the voice of Thames Water which is why it’s so important to us. You’ll help our customer's water and wastewater service enquiries, and give them peace of mind by listening, understanding their needs, and providing the right information during their call.

Using the latest Salesforce and Amazon Web Services technology, you’ll be helping around 25 customers daily, understanding the reason for their call and capturing it on the system. You’ll provide an outcome that meets the customer’s needs, whether that’s providing information or sending an engineer. A professional comprehension of what makes first-class customer service is important, as are flexibility, multi-tasking and problem-solving.

If you thrive on a challenge and love interacting with people to deliver exceptional customer service, then this could be the job for you!

This is a hybrid role, working 2 days a week in our open plan contact centre and the rest from home once you are fully trained and confident in the role. Our friendly and welcoming teams value time together, so if you’d like to work from the office more often, that’s great too!

Our Operations Contact Centre is located at Green Park, Reading, just off the M4, with free parking or a 20-minute bus ride from central Reading.

Don’t worry if you haven’t done this before. We’re looking for enthusiasm, a great attitude, and a commitment to learning and delivering excellent customer service.

We’re holding an assessment centre for the role on Friday 5th May 2023 which will be held in Reading

Our 7-week training and development program based at our office in Green Park, Reading, will help you deliver exceptional service to our customers. Throughout the training, you'll have the dedicated support of an experienced team who are solely focused on your development.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.