By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Position Summary:

Joining Bio-Techne as a Customer Services Advisor is an exciting way for a people-oriented person to contribute to the Life Sciences industry whilst interacting with a wide variety of different people.

As a Customer Services Advisor, you’d play a key role from initial point of contact and placing of orders, through to the aftersales service, ensuring the experience is exceptional throughout the entire process.

This is an ideal opportunity for an outgoing individual with good attention to detail to gain new work experience, or deepen their customer services experience in a different industry.

Key Responsibilities:

• Be the point of contact for incoming sales enquiries by telephone, e-mail and “live-agent”.
• Provide a friendly service to customers and manage their expectations
• Processing of sales orders received by email, postal orders, and e-commerce
• Manage processes such as: customer quotations, proformas, stock returns, new account creation, database management and after-sales care
• Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
• Manage non-technical complaints
• Ensure customer database is regularly updated and all information logged.
• Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
• Provide cover to reception as necessary

Education and Experience:

• GCSE or equivalent education passes in English and Maths.
• Any experience of working in a customer focused environment.
• Computer literacy, particularly in Outlook and Office Suite

Knowledge, Skills and Abilities:

• Passion for communication and science
• Excellent telephone manner.
• Exceptional attention to detail
• Strong written and verbal communication skills in English and Hungarian
• Additional language skills are advantageous but not required
• Ability to perform a wide variety of tasks and multi-task efficiently.

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.