Job description
The main objective of your role would be to support the Customer Services Department in providing a high quality service to our customers safely, professionally and within agreed or reasonable timescales by administering the customer service information system and providing all other administration services for the Customer Services Department. You will need excellent communication and be able to problem solve. As part of the apprenticeship you will be studying a L2 or L3 customer service qualification through one of Redrows training partners.
Answer the telephone / take messages champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements
Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
Take ownership of queries, resolving routine non-complex issues yourself and escalating complex issues to your Customer Services Manager or Head of Customer Services
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