Customer Service Associate

Full Time
Plano, TX 75074
Posted
Job description
  • The UPS Store is currently seeking for a mature professional candidate with excellent communication skills, who enjoys working with customers and is good with multitasking and has a sales background with a sales mindset.
  • The ideal candidate must be able to work 25-30 hours a week, understands and delivers world class customer service to our customers.
  • Take ownership of the customer's needs and up-sell and cross-sell solutions from our Product and Services offerings
  • Looking for shifts 2:30 - 8 pm Tuesday, Wednesday, Thursday and Saturday 10 am - 4 pm
  • Responsibilities include: Assisting customers in making copies/prints, shipping and selling all products and services offered.
  • Learn and operate our Point of Sale (POS) software and Counter Manifest System (CMS).
  • Resolve everyday Customer Service issues. Answering phone calls. Up-selling and cross-selling.
  • Must be good at multitasking, organized and detail oriented.
  • Have excellent work ethics
  • Maintaining cleanliness in the store. Follow rules and regulations set by your manager. Cooperate in the fulfillment of Saturday's work schedule.
  • Willingness to become a public notary.
  • Other requirements might be added by your manager.

Required Skills: Basic Computer skills, Understanding of operating copiers, ability to multi task and provide world class customer experience to our customers.
PLUS for the job - Advanced printing skills, Spanish speaking, prior work experience at Fedex/office Depot/The UPS Store, entry level experience with indesign/Photoshop, and Notary Public commission.

Preferred Skills: Knowledge and understanding of all major color graphics software programs.

Preferred Experience: None - great communication skills and willingness to learn and be flexible.
If you meet these qualifications and are interested in applying for the position, please send your resume.
Job Types: Full-time, Part-time
Experience

  • Retail sales: 2 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Prior The UPS Store experience or retail Shipping experience preferred

Job Types: Full-time, Part-time
Job Types: Part-time

Job Type: Part-time

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Shift:

  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Experience:

  • Customer Service: 2 years (Preferred)

Work Location: One location

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