Job description

Glanbia Performance Nutrition’s purpose is to inspire people everywhere to achieve their performance goals! We are a global consumer product company with brands Optimum Nutrition, Isopure, BSN, think! protein bars, SlimFast, Amazing Grass and more.

The Customer Service Business Coordinato r is responsible for owning the Customer relationship from a Product Supply perspective relative to daily essential tasks for existing Customer accounts. This is a flexible, hybrid work environment and we have offices in Downers Grove, IL and North Aurora, IL.

What you will be involved in:
Direct account ownership of strategic top 10 customers from an end-to-end Product Supply standpoint which includes but is not limited to:

Face to the customer/buyer managing day to day tasks and communications
Purchase Order review to address issues with discontinuations, pricing, or units of measure
Work closely with GPN Sales and Pricing Coordinator on all Customer pricing matters
Ownership of the end-to-end order process to coordinate for pick, pack, and shipment
Work with GPN Supply Planning and Demand Planning teams related to material service issues
Create & optimize truck loads for customer shipments and delivery notes for Warehouse
Working with GPN Logistics teams related to Customer PO execution
Working with GPN Finance teams on coding and appropriate processing of returns and deductions
Perform any backend research required related to Customer claims in order to ensure necessary backup accompanies and justifies the deduction with accuracy in piece count, pricing, and reason

Generate reporting to monitor, track, or control business process or customer requirements
Owner of vendor disputes, PO revisions or edits, carrier routing and tender on the customer portal
Primary point of contact for internal Sales counterparts up to the VP level on issue resolution, order execution against upcoming promotions, open order versus inventory status, and revenue pacing
Work direct with key contacts at the customer (Buyer, Senior Buyer, Category Manager) to provide visibility to vendor performance, and to identify areas of opportunity in driving supply chain efficiencies
Oversee all Customer Service improvement projects and implementations related to strategic account assignments and requirements at the direction of Director of Customer Service and Supply Chain
Work direct with key contacts at the customer (Buyer, Senior Buyer, Category Manager) to ensure compliance to policy or to assist with navigating through any changes or new implementations

Knowledge, Skills & Abilities:
Bachelor’s degree preferred with at least 1 year of customer service, order entry/management or similar experience
Working knowledge of SAP and pricing procedures
Working knowledge of EDI transactions
Broad based knowledge of Supply Chain organization
Experience handling larger strategic Customers

GPN manufactures and markets the full range of performance nutrition and lifestyle products including protein, pre-workout, muscle gainers, ready-to-eat snacks and general health. We offer M/D/V, 401k, PTO, tuition reimbursement and more.

#LI-Hybrid

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