Job description

One of our clients is looking for a talented and highly motivated Customer Service Care Coordinator. Please send your resume if you want to pursue this opportunity and authorize Infosoft to represent you for this position.

Here are the job position details for your review:

Job Title: Customer Service Care Coordinator
Pay Rate: $19/Hr
Duration: 12 Months
Job Requisition: LIM00071796
Location: Cary, NC

This position is for the Healthcare Diagnostics division.

We are looking for Customer Service Care Coordinator.

Description:

Customer Care Coordinator

• Acting as a customer service facilitator, the Customer Care Coordinator will partner with our partners, the Internal Technical Support team, and Field Personal to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care.
• This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams while reducing potential scheduling conflicts which may delay resolution.
• They are accountable for delivering world-class customer experience by providing 24/7 support and responsible for the timely and accurate scheduling of service events by properly communicating and managing time-sensitive workloads.
• This role will report to the Zone Operations Manager and will be part of a team focused on customer success.

Required Knowledge/Skills, Education, and Experience:

• 2-5 years experience in a customer relationship-related role, in a fast-paced environment
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others, and be skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues.
• Strong PC skills (MS office software like Word, PowerPoint, Excel, and Outlook)
• Associate degree or equivalent experience required

Preferred Knowledge/Skills, Education, and Experience:

• Ability to professionally investigate and respond to requests in a timely manner
• Strong communication skills and are adaptable to change
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• History of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don’t have obvious solutions.

Job Type: Contract

Salary: $19.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cary, NC 27511: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Work Location: One location

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