Job description

Join our team our Team in Newcastle as an Insurance Claims Handler - Starting September 2022.

Do you love getting the best result for your customer?

Do you want to join a team where you can progress your career, learn and develop?

If the answer is yes then please read on:

We are currently recruiting for Insurance Claims Handlers for our Insurance team starting from 26th September so here’s the important bit - what’s in it for you?

• Competitive salary starting from £20,000 per annum and annual bonus
• Only 36 hours a week contract, permanent job
• A Colleague Discount card: 10% off most products at Tesco Stores
• 20% Off Insurance Products
• Pension scheme, life assurance, sickness benefit
• Maternity pay, paternity leave and 6.6 weeks holidays
• Save as you earn and buy as you earn schemes
• A place where your health & wellbeing really matter - cycle to work scheme, Gympass, mental health experts, a specialised headspace app, a multitude of health and wellness resources
• Great career path with lots of progression opportunities
• Variety of shift patterns
• Full training, fully paid
• A perfect opportunity for you with start date on the 26th September

We are looking for people who’ll listen, ask the right questions and treat customers they way you’d want to be treated – answering calls, emails and chat in a friendly and professional manner

About the role

As a Claims Handler you will Support Tesco customers through their insurance claims journey from notification to settlement by telephone, email and our chat function. In this busy and varied role you will provide an excellent customer experience for our customers by supporting them through their claims journey.

Training

You will start your journey with 6 weeks of training to give you the best start and tools in your career.

Office Location

Newcastle

Hours of Work

Roles are 36 hours per week

We are open every day from 8am – 8pm.

We have a 6-week shift-based rota, (within the 6 weeks you would work two full weekends and 1 Saturday).

What will you be doing?

• Customer Service: Carry out standard customer service activities and manage simple customer enquiries.
• Insurance Claims Administration: Carry out a range of information gathering and data processing activities to support the administration of insurance claims, including an initial review of claims documentation to identify further information needed and/or to allocate cases to the appropriate claims specialists/investigators.
• Insurance Claims Evaluation: Interview claimants to evaluate straightforward low-value claims.
• Handling Enquiries and Correspondence: Answer the telephone and assist callers or those making varied enquiries by email or mail with any requests for information, directing more complex matters to colleagues, as necessary. Initiate contact internally and externally to convey requests, provide instructions or obtain information on behalf of a senior colleague.

What skills and experience do you need to be a Claims Handler?

• You will love working with customers, be customer focused and finding the best outcome for our policyholders.
• Experience of working in customer services with a previous background of working with customers either by telephone or face to face.
• Excellent verbal and written communication skills.
• The ability and experience to make decisions based on the information presented.
• Strong PC and ability to use new software.

Desirable

• Previous experience within Insurance, Claims or sales would be great but not essential.

How we work

Training for this role will be office based and once competent in role you will have the opportunity to move to hybrid working.

Job Type: Full-time

Salary: From £20,000.00 per year

Benefits:

• Company pension
• Life insurance

Schedule:

• 8 hour shift

Reference ID: 7392
Expected start date: 01/09/2022

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