Job description

Are you looking for a new role with a supportive, people orientated employer? One who will be able to nurture your talents and provide you with an excellent career path?
Did you know that we've been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards? We are going places!
Zenith is the UK's leading independent leasing, fleet management and vehicle outsourcing business and we are growing FAST!
Based at our fantastic Headquarters at Kirkstall Forge, Leeds, we have a great opportunity for a Customer Service specialist who has a desire to focus on the Coaching aspects of Customer Service. This is all about people and development!

• Coaching and developing colleagues in the Customer Hubs
• Delivering new starter and all other training including upskilling and cross-skilling in a variety of areas such as:
• Product knowledge
• Customer knowledge
• Process knowledge
• Soft skills
• Written skills
• Organisational skills
• Resilience training

• Proactively seeking opportunities to improve operational performance and the customer experience
• Developing a culture of continuous learning and development
• Support the succession planning requirements of the Customer Hub Leads and the Customer Services Department
• Identify, nurture, and develop future talent
• Support the implementation of new business to ensure a smooth onboarding of new customers.
• Support the introduction of changes in process, policy, product and customer offer
• Future proof customer service by developing new skills such as developing digital skills, knowledge of EV etc.
• Reduce risk through adherence to policy, legislative and compliance topics/requirements
• Ensure colleagues are compliant and are fully trained and competent in all compliance topics

Reward

• Competitive base salary £23,000- £34,000 depending on level of experience
• Bonus
• Pension
• Death in service
• Individual Private Medical Insurance
• Flexible benefits where employee can opt to pay for additional benefits such as PMI for family, dental, cycle to work scheme, etc
• Plus onsite massages, doctor on site every week, active social calendar,
• Holidays - 24 days + 1 holiday for birthday; plus option to buy additional 5 days or sell 3 days

You will benefit from working in a real forward thinking Customer Service arena - stepping away from the usual team structure to provide depth and breadth to the way in which we can provide outstanding customer service.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business

Job Type: Permanent

Salary: £23,000.00-£34,000.00 per year

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.