About the Role

LV=GI have a fantastic opportunity to join our family of talented people. We are looking for 2 X permanent and 1X 12-month fixed term contract as a Customer Service Handler - Personal Operations.

The role will be located at the Brentwood office working 35hrs a week Monday to Friday 9:00am to 5:00pm. You will need to attend the office a minimum of 2 days a week with flexibility on the remaining 3 days. The salary for the role is £24,150.00

You will provide a first class, professional, friendly and high-quality service; focusing on dealing with technical/underwriting enquiries from brokers and customers, so that their requirements are fully met, and to contribute to the success of the business.

About You

Whether you’re joining us from a similar role or looking to kick-start your career, you’ll need to:

• Have the ability to empathise and share our passion for providing stand-out customer service.

• Be an excellent communicator, both written and verbally, with good attention to detail so that you can relate to our customers.

• Have a strong work ethic and relish the opportunities for self-development.

• Be passionate, proactive and comfortable working in a busy, buzzy environment.

The Details

• To provide an exceptional level of customer service in line with the defined business service goals.

• Respond to broker and customer needs whilst taking responsibility for the resolution of all enquiries in accordance with agreed underwriting, product and procedural guidelines.

• Assist in the underwriting of new and existing personal lines insurance business in accordance with your set level of underwriting authority.

• Achieve agreed service, productivity, quality and performance targets in line with business and personal objectives.

• Work closely with Product Underwriters to refer and agree actions and, where required, apply terms.

• Comply with all internal, regulatory and statutory standards and controls, so that the requirements of the group and regulatory bodies are met.

• Take personal ownership for applying TCF within the role and assist in embedding it within the culture of the team.

• Play a pro-active part in identifying self-development needs in order to achieve personal and business goals and address these through role progression, personal development and training.

About the Rewards

This role is a Band B in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

• Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.

• 26 days' holiday – which increases after two years’ service to 28 days

• A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)

• An annual bonus scheme based on company and personal performance

• A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

• A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions

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