Job description

“WE’RE ON A MISSION FROM GOD.” This famous quote from the Blues Brothers (1980) filmed in our very own City of Chicago describes how we feel at Leslie Heating & Cooling, a family owned and operated business for over 30 years. Our vision is: We Comfort Families. We’re in the business to comfort and help families, starting with our each other, our members.

We are looking for a long-term leader to join our LEADERSHIP TEAM to grow strong, have fun, and the freedom to win.

We need 1 Customer Service / Call Center Manager with excellent coaching and management abilities to keep up with our fastest growth in 30 years of business. True leaders, coaches, and motivators will be considered.

$65,000 – $105,000+ per year PLUS BONUSES!

The Job: More of a mission.

• Generate an inbound and outbound call schedule to boost sales.
• Supervise, train, and coach staff on how to convert calls into booked service appointments.
• Manage dispatch to ensure the right technicians are matched to every job.
• Author and refine call scripts so they’re clear, compelling and result in more appointments.
• Get potential customers excited about Leslie Heating & Cooling and encourage them to spread the word.
• Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls.
• Become an expert of your market, know the customer needs and how best to engage them.
• Monitor performance of staff, review recorded calls and advise them on how to promote sales.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Formalize a coaching and training platform that’s cost effective and measurable.
• Show employees how their individual contributions matter to the company’s success.
• Coach employees on how to build trust and demonstrate empathy with customers.
• Regularly present reports to senior leaders in an easy-to-understand format.
• Ensure sufficient staffing to match the business demand and seasonal spikes

The Benefits: Best in class so you and your family are safe.

• Aggressive Pay Plans.
• Comprehensive Paid Training.
• 100% company paid health, Dental, and Vision insurance for your entire family.
• 100% company paid short- and long-term disability.
• 100% company paid Life Insurance.
• Competitive Paid Time Off.
• 100% company paid Dave Ramsey Smart Dollar Investment Membership.
• 401k with 4% company match.
• Employee discounts.

The Team: Our team’s collective effort has made Leslie Heating & Cooling the market leader for 30 years in the Chicagoland area. Here is a short list of recognition.

• 2022 Lennox Centurion Outstanding Dealer Performance Award
• 2021 Lennox Centurion Outstanding Dealer Performance Award
• 2020 Lennox Centurion Outstanding Dealer Performance Award
• 2014 Goodman President’s Club of the Year Award
• 2014 Daikin Comfort Pro Award
• 2012 Goodman President’s Club of the Year Award
• 2007 Midwest Patriot Dealer Award
• 2006 Patriot Dealer Award
• 2005 Patriot Dealer Award
• 2004 Dealer of the Year Award
• 2004 York Midwest Patriot Dealer Award
• 2003 York Midwest Patriot Dealer Award
• 2003 York Midwest Dealer Achievement Award

Our Customer’s: we have the absolute best clients in the industry. Here’s what they have to say about the Leslie team.

• 4.9 Star, 1,400 Google Reviews
• 4.8 Star, 10,696 PulseM Reviews
• 4.8 Star, 118 HomeAdvisor Reviews

“Leslie is awesome because that is the service I received today! It was completely thorough of our HVAC system and had us back up and running in no time He even worked ten feet away from a napping two-year-old without disturbing her. Talk about a Godsend! Thanks for taking care of us!” – Chris

“Leslie came to our home to work on our furnace. Absolutely wonderful! They couldn’t be any more professional. Very courteous and polite!” -AJ

“Leslie was professional and knowledgeable. They explained everything clearly and provided options for consideration. I feel confident that I am getting excellent service.” – Carole

We have only 1 opening so if you think this might be your forever work family then let’s start the conversation.

If you join our Leslie Family, how will you make a difference and how will your life be changed? Submit your resume and let’s share a cup of coffee and talk about one another's vision.

Job Type: Full-time

Pay: $65,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person

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